Brown "dots" under clear coat at delivery
#46
It really looks like spots of dripped hydraulic fluid maybe leaking from a robot spray machine. Paint booths are usually antiseptic and dust-free so it's only logical that it's coming from the equipment itself. I hope they figured it out before mine was in the body shop on July 19th. Also hope PCNA takes care of those affected and express my sympathy for all the anguish it's got to be causing you all. No one wants their perfect car to be born imperfect, needless to say, especially passionate Porsche lovers.
#47
Make that Six Cases!!
I have a 2014 C2S - Black - six dots on rear quarter, at the dealership now. June production.
Here's what's going to happen. PCNA's rep will in 2-4 weeks make his way to the dealership and will offer to paint the panels. The dealership will offer to guarantee a that you won't take a hit when you trade the car in if you trade it in with them.
I agree with the comments on the paint factory - it's purportedly the most advanced in the world, but what about QC, pride? PCNA will say that all processes are imperfect and inherently limited. This happened to a guy with a yellow Cayman and he opted to have the rear deck Los painted.
Here's where I am - through dumb luck I ordered black because I thought it would look better with the glass sunroof. It's profoundly disturbing - I've owned many Mercedes and actually had a similar small dot on a C63 Coupe. I'm going to live with it. I'm the only one that can see it. It sucks, it's frustrating but it is what it is and PCNA is not going to give me a new car and I didn't catch it at delivery. I strongly recommend that people picking their car up take it inside out of direct sunlight and carefully go over the car - if you see something, don't take the car. Life's too short, it's a thing and things are meant to be used.
There are always problems with these cars, and personally you need to consider how much pain you're willing to go through to wind up with a resolution that is anything but.
Good luck!
I have a 2014 C2S - Black - six dots on rear quarter, at the dealership now. June production.
Here's what's going to happen. PCNA's rep will in 2-4 weeks make his way to the dealership and will offer to paint the panels. The dealership will offer to guarantee a that you won't take a hit when you trade the car in if you trade it in with them.
I agree with the comments on the paint factory - it's purportedly the most advanced in the world, but what about QC, pride? PCNA will say that all processes are imperfect and inherently limited. This happened to a guy with a yellow Cayman and he opted to have the rear deck Los painted.
Here's where I am - through dumb luck I ordered black because I thought it would look better with the glass sunroof. It's profoundly disturbing - I've owned many Mercedes and actually had a similar small dot on a C63 Coupe. I'm going to live with it. I'm the only one that can see it. It sucks, it's frustrating but it is what it is and PCNA is not going to give me a new car and I didn't catch it at delivery. I strongly recommend that people picking their car up take it inside out of direct sunlight and carefully go over the car - if you see something, don't take the car. Life's too short, it's a thing and things are meant to be used.
There are always problems with these cars, and personally you need to consider how much pain you're willing to go through to wind up with a resolution that is anything but.
Good luck!
#48
.....I was thinking the same thing. I can't believe that Porsche would have let this get by them, except that some of it is showing up at delivery inspections. That means it was most likely there for final inspection. Strange.
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#49
Yes, clear coat is smooth over the dot. Similar to jyupitt1, I inspected car very carefully and during my ocd washing of car, I notice every spec, spot, etc. and take pains to carefully remove them. I do not remember ever seeing this after numerous washings of the car, so this apparently appeared after delivery and after thousands of miles on the car. So in my case, inspecting car by the dealership and Porsche quality control would have yielded no issues. If this spot just "appeared," which it seems to have after thousands of miles, I am afraid that more freckles will mysteriously appear after a while. Very strange and very frustrating!!!
Last edited by PorscheCrazy; 07-26-2013 at 04:34 PM.
#50
Well,
Most of us car enthusiasts, myself included, are probably OCD with our cars.
I would literally swear these were NOT there when I took delivery. It is possible I missed it because I was smitten with the car initially (love can be blind) but seeing them now at 500 miles and 2 months later it seems so obvious, that it's hard to imagine that I missed this.
I really took several good looks at the entire car in direct sunlight as well as in the dealership facility. Could the under-layer of "primer" or undercoating for the plastic bumper have bled through thin areas of paint?
Does temperature have anything to do with it?
Scratching Head?
Most of us car enthusiasts, myself included, are probably OCD with our cars.
I would literally swear these were NOT there when I took delivery. It is possible I missed it because I was smitten with the car initially (love can be blind) but seeing them now at 500 miles and 2 months later it seems so obvious, that it's hard to imagine that I missed this.
I really took several good looks at the entire car in direct sunlight as well as in the dealership facility. Could the under-layer of "primer" or undercoating for the plastic bumper have bled through thin areas of paint?
Does temperature have anything to do with it?
Scratching Head?
#51
Well,
Most of us car enthusiasts, myself included, are probably OCD with our cars.
I would literally swear these were NOT there when I took delivery. It is possible I missed it because I was smitten with the car initially (love can be blind) but seeing them now at 500 miles and 2 months later it seems so obvious, that it's hard to imagine that I missed this.
I really took several good looks at the entire car in direct sunlight as well as in the dealership facility. Could the under-layer of "primer" or undercoating for the plastic bumper have bled through thin areas of paint?
Does temperature have anything to do with it?
Scratching Head?
Most of us car enthusiasts, myself included, are probably OCD with our cars.
I would literally swear these were NOT there when I took delivery. It is possible I missed it because I was smitten with the car initially (love can be blind) but seeing them now at 500 miles and 2 months later it seems so obvious, that it's hard to imagine that I missed this.
I really took several good looks at the entire car in direct sunlight as well as in the dealership facility. Could the under-layer of "primer" or undercoating for the plastic bumper have bled through thin areas of paint?
Does temperature have anything to do with it?
Scratching Head?
Maybe that is why it was never caught by Porsche Quality folks. It probably wasn't there when they looked it over.
Activated somehow?
#52
Make that Six Cases!!
I have a 2014 C2S - Black - six dots on rear quarter, at the dealership now. June production.
Here's what's going to happen. PCNA's rep will in 2-4 weeks make his way to the dealership and will offer to paint the panels. The dealership will offer to guarantee a that you won't take a hit when you trade the car in if you trade it in with them.
I agree with the comments on the paint factory - it's purportedly the most advanced in the world, but what about QC, pride? PCNA will say that all processes are imperfect and inherently limited. This happened to a guy with a yellow Cayman and he opted to have the rear deck Los painted.
Here's where I am - through dumb luck I ordered black because I thought it would look better with the glass sunroof. It's profoundly disturbing - I've owned many Mercedes and actually had a similar small dot on a C63 Coupe. I'm going to live with it. I'm the only one that can see it. It sucks, it's frustrating but it is what it is and PCNA is not going to give me a new car and I didn't catch it at delivery. I strongly recommend that people picking their car up take it inside out of direct sunlight and carefully go over the car - if you see something, don't take the car. Life's too short, it's a thing and things are meant to be used.
There are always problems with these cars, and personally you need to consider how much pain you're willing to go through to wind up with a resolution that is anything but.
Good luck!
I have a 2014 C2S - Black - six dots on rear quarter, at the dealership now. June production.
Here's what's going to happen. PCNA's rep will in 2-4 weeks make his way to the dealership and will offer to paint the panels. The dealership will offer to guarantee a that you won't take a hit when you trade the car in if you trade it in with them.
I agree with the comments on the paint factory - it's purportedly the most advanced in the world, but what about QC, pride? PCNA will say that all processes are imperfect and inherently limited. This happened to a guy with a yellow Cayman and he opted to have the rear deck Los painted.
Here's where I am - through dumb luck I ordered black because I thought it would look better with the glass sunroof. It's profoundly disturbing - I've owned many Mercedes and actually had a similar small dot on a C63 Coupe. I'm going to live with it. I'm the only one that can see it. It sucks, it's frustrating but it is what it is and PCNA is not going to give me a new car and I didn't catch it at delivery. I strongly recommend that people picking their car up take it inside out of direct sunlight and carefully go over the car - if you see something, don't take the car. Life's too short, it's a thing and things are meant to be used.
There are always problems with these cars, and personally you need to consider how much pain you're willing to go through to wind up with a resolution that is anything but.
Good luck!
Silversled...can you post pictures of your black with the brown dots. I'm curious to know how it blends in.
#53
Well,
Most of us car enthusiasts, myself included, are probably OCD with our cars.
I would literally swear these were NOT there when I took delivery. It is possible I missed it because I was smitten with the car initially (love can be blind) but seeing them now at 500 miles and 2 months later it seems so obvious, that it's hard to imagine that I missed this.
I really took several good looks at the entire car in direct sunlight as well as in the dealership facility. Could the under-layer of "primer" or undercoating for the plastic bumper have bled through thin areas of paint?
Does temperature have anything to do with it?
Scratching Head?
Most of us car enthusiasts, myself included, are probably OCD with our cars.
I would literally swear these were NOT there when I took delivery. It is possible I missed it because I was smitten with the car initially (love can be blind) but seeing them now at 500 miles and 2 months later it seems so obvious, that it's hard to imagine that I missed this.
I really took several good looks at the entire car in direct sunlight as well as in the dealership facility. Could the under-layer of "primer" or undercoating for the plastic bumper have bled through thin areas of paint?
Does temperature have anything to do with it?
Scratching Head?
Primer can "bleed through" the base coat if the base is applied too soon over the primer before the solvents have evaporated sufficiently. The solvents in the base will sort of reliquify the primer which can appear through the base. I don't think this is what is happening here, though.
#54
Sure - it's at the dealership now. Their head detail guy is going to look at it Monday. For my situation it almost looks like a miniscule droplet of silverish oil under the clear. I didn't see it at delivery either but it was outside. I only saw it when I did my first OCD wash and just thought it was something residual in the clear coat from the plastic wrap. We need a paint/chemical specialist to weigh in!
#55
Can everyone please post the outcome of their meeting with the Dealership/PCNA to determine a solution.
I really hope this can be resolved without a "re-spray". I know some paint/body shops do excellent work, but sometimes it can end up worse than before. Too many variables, and the customer assumes ALL the risks, as I'm sure we will be required to sign some waiver authorizing the ahhh..., "Repair Work". This documentation of repairs can only hurt the value of a new car later on. If PCNA says they will "guarantee" no resale hit at trade in with purchasing Dealer, maybe we should all consider asking to trade it in right then and there to see exactly what they are willing to offer!!!
My meeting is scheduled next Thursday with the Dealer and Porsche Authorized Body Shop. I will keep posted here, but interested what others experiences have been regarding a resolution. Hopefully a consistent diagnosis and options to resolve.
So far, PCNA does not seem to acknowledge this as an issue that has affected several 991 owners. If you inquire individually, you are the first and only one they are aware of.
Have not filled out the JD Powers survey yet. We'll see!!!
Thanks
I really hope this can be resolved without a "re-spray". I know some paint/body shops do excellent work, but sometimes it can end up worse than before. Too many variables, and the customer assumes ALL the risks, as I'm sure we will be required to sign some waiver authorizing the ahhh..., "Repair Work". This documentation of repairs can only hurt the value of a new car later on. If PCNA says they will "guarantee" no resale hit at trade in with purchasing Dealer, maybe we should all consider asking to trade it in right then and there to see exactly what they are willing to offer!!!
My meeting is scheduled next Thursday with the Dealer and Porsche Authorized Body Shop. I will keep posted here, but interested what others experiences have been regarding a resolution. Hopefully a consistent diagnosis and options to resolve.
So far, PCNA does not seem to acknowledge this as an issue that has affected several 991 owners. If you inquire individually, you are the first and only one they are aware of.
Have not filled out the JD Powers survey yet. We'll see!!!
Thanks
#56
Before you start flaming me, let me state that I am NOT advocating this. This route should only be resorted to if PCNA digs their heels in and acts as if in total denial. I don't think it has risen to that level just yet. That being said...If you really want to get PCNA's attention, leak the story to Jalopnik. They'll probably contact PCNA for comment before publishing. Once it gets published, other auto sites will pick up the story and a lot more Porsche owners will hear about the problem and start looking more closely at their paint. With all the media attention, PCNA and VW Group will have to take this seriously and determine what's going wrong and come up with a strategy as to how to satisfy affected customers.
#57
Resolution
Guys, I went over to the dealership myself this morning and worked with one of the detailers and together we were able to get the droplets out. It appears that the dealer's determination that it was under the clear coat was obviously not correct. I understand and appreciate that issues and photos above clearly show that their issues are under the clear, and again, there was a Cayman at the dealership with the same problem described above, whose decklid the owner opted to have painted and a trade-in value guaranteed by the dealership. This board is incredibly helpful and I appreciate everyone listening - I hope there's some miracle solution out there. Good luck!
Last edited by SilverSled; 07-27-2013 at 09:54 AM.
#59
Thanks I got very lucky. The paint is water based and my guess is that the glue on the plastic wrapper the car was shipped in reacted with the clear coat and because of the dark color I just missed it when I inspected it outside- but it is interesting that we all (dealer,and myself) thought it was below the clear and thankfully it wasn't.
#60
That is great news!
I WOULD REALLY LIKE TO HEAR THE SAME IN MY CASE!
If there is something re-acting with the water-based paint, either shipping cover glue, certain waxes, or sealants...it certainly would be good for all of us, including PCNA to be aware.
Glad forums like this exist!
Hope for more good news with the other cases.
I WOULD REALLY LIKE TO HEAR THE SAME IN MY CASE!
If there is something re-acting with the water-based paint, either shipping cover glue, certain waxes, or sealants...it certainly would be good for all of us, including PCNA to be aware.
Glad forums like this exist!
Hope for more good news with the other cases.