So I've had my brand new C4S for about 3 weeks now and I get a call from Porsche saying that my passenger seat has a recall and they need to replace the entire seat. Has this happened to anyone else?

 

I'm currently in the same situation. There's a thread on this but feel free to ask any questions. I've been in constant contact with porsche North America and my dealer. My car is sitting at the dealership until the new seat arrives. I have yet to take delivery. I believe the recall is AD04.

 

Why is it a bad call? Porsche takes safety seriously and you get a new seat.

 

Just wait until they confirm reciept of the parts before you take it in.
At that point, it should be a very quick job.
You could even ask to see the new seat first, to confirm it matches.

I wonder if they really are reacing the entire seat.

 

JMMB,
Here is a link to a similar thread regarding the seats
https://www.6speedonline.com/forums/...s-delayed.html

 

Lunarx

Yes they're replacing the entire passenger seat per the recall notice. This appears to be the quickest fix. I was told there's no firm ETA on the new seats. Porsche wants the cars back since it's a safety recall and the can't sell the unsold ones until the seats are replaced. Since you received your car already I'm assuming they'll give you a loaner car. Keep us posted what your dealer says. I'm curious if they have a better estimate on the timing if the seats. I've been waiting since Oct 11. The recall notice went out October 9th.

 

Wow, thats crazy to take your car back, before they have the parts.
They can't force you can they?
Are they refusing to order the parts until they get your car?

 

In my situation I didn't take delivery of the car and I haven't paid in full other than my deposit. I told them of this potential recall from the information provided in the thread and porsche confirmed the recall for me. My dealer is storing the car at the dealership until the parts arrive which could be weeks. When I called porsche North America yesterday they said it may be 6 to 8 weeks but the who knows. I'm not completely certain what will happen for those who already took possession. Porsche wants the cars back because of the safety nature of the recall. The passenger seat airbags may not deploy which is not a good situation for porsche to be in. It's been frustrating to say the least.

 

They seem to replace instead of repair. My multifunction steering wheel was replaced as a small button on the original was sticking.

 

They said the seat should take up to 10 days to get. So what's everyones opinion on what I should do?

 

I got the same call. In the other thread they said the cars in port are getting a defective plug replaced by German techs but dealer cars getting seats pulled. Why can't Porsche fix the plugs instead of pulling seats out?

 

So are they sending german techs everywhere to diagnose and fix the problem?

 

I spoke to PCNA and they said that my dealer should have the seat within 10 days and if they don't, I should give them a call back. She also said that the seat should not take longer than an hour to replace.

 

Ah, welcome all to the private little hell for Ray78, JoeinDallas and me.

I'm no lawyer, but in the US I don't see how they can force you to bring the car back to them. IIRC, the recall regulations mean they have to notify you, the recall has to say what the fault is (and it does,) and they have to state if the car is safe to drive. What would they do if you were in Antarctica for the austral summer? Come and repo your car? I think not.

In this case, the car is safe to drive, but not with someone in the passenger seat. If I were in the position where I had the car and knew of the recall, I'd still drive the car but NEVER with someone in the passenger seat.

In terms of replacing the wiring harness versus the entire seat, Porsche sent techs to the ports where the cars were sitting because they could hit many cars at one time with one process to get the fix done. My read of the communication is that subsequently flying those same techs around to do a wiring harness change was harder (and likely more expensive) than waiting for new seats. In addition, they can't be sure when customers will show up with their cars. Evidently the seats bolt in with four bolts (I believe that was in the PCNA email) and dealers should be capable of unplugging the harness, removing four bolts, replacing the seat, torquing four bolts correctly, and replugging the harness.

 

I am concerned about how they can color match my Espresso natural leather seats. If the leather is a different dye lot, it may be a problem. PCNA seems to be taking the easier way out.

In the three weeks of ownership my Bermester amp failed and now my passenger seat is bad. So much for their survey data. The rep I spoke to last evening was poorly trained on the issue and kept putting me on hold. My dealer didn't even know about it.

This is not PCNA at its finest.