That's a shame about all of these issues you're having with the car.

I'd definitely have the car returned under the lemon laws.

We just returned our 2011 Cayenne S due to multiple problems. We were refunded about 90% of the purchase price. Porsche fought us tooth and nail on the return and refund. They had an entourage of attorneys and master techs present at the arbitration. But in the end the lemon laws were in our favor.

Good luck!

 

I am afraid I can not offer any legal advice, but you need to push hard to get the car bought back (at purchase price or a refund of your lease payments if it was the case) or replaced (by a new one of similar value and to your liking). Porsche should even go above and beyond and compensate you in some manner for all the time and worries. The latest issues are even concerning from a safety standpoint and I find it inconceivable that they are not more proactive. This is (again) reflecting very poorly on PCNA.
If there was a widespread issue about the reliability of P-cars, I could understand that they are pushing back to minimize the financial impact, but in the present case, they are just hurting their image.

As far as the rattles are concerned, this is simply poor craftsmanship. All of my trim got removed when my car was repaired and put back together using new OEM clips and screws and there isn't a single rattle or squeak.

Do not worry about 'being fair' and claim your rights as a consumer.

PS: the only funny thing in all this are the automatic subtitles generated by Youtube for the video posted in this thread. This at least gave me a bit of a kick as opposed to the rest of this very depressing story

 

That was for me a difficult video to watch. Just from personal experience your dealer should be your advocate with PNA. The Service Manager should be requesting a representative to come to the dealer and review the entire history of your problems. Although I don't blame you for going through the different channels within the State, I believe that that would take too long. I would demand that the dealer get PNA involved immediately through their channels on your behalf. Anything else would be unacceptable. As I have mentioned before this happen to me with my wife's MB estate wagon. We had the car over 3 years and were provide a very generous pay out for the car. There was no obligation on our part to buy another MB. I am sure you would like to keep the Porsche. If so simply ask them to provide you a new similar car. It's the least they could do for you based on all your inconvenience, stress and personal embarrassment. GL to you and i really hope your next video shows you driving a new 991.

 

Porsche Fairfield. My sales person knew very little about the car he was selling but the service people have be great.

 

Good luck with your lemon law claim. It sounds like an intermittent ground fault is the root cause but I assume the techs that serviced your car have done tons of trouble shooting. Have you tried another dealers service department? I would hate to buy your car from hell used.

 

Good advice, the dealer service department keeps telling me they have talked to PNA and that they will be contacting me but nothing seems to come of that. Maybe now the LL filing is in they will get their act together.

 

Wow that is good to know. What sort of proof did you need to provide if you don't mind me asking?

 

So here is the interesting thing on what parts. I have the list of parts from the first 4 repairs but I don't have the paper work from the 5th repair and I have been to the dealer twice to get the details but always say they will sent them to me. Maybe something they don't want me to know.

 

They did find a broken ground bolt at the last visit which was a good sign but sadly things have not improved.

 

I have enjoyed all of your videos, and I hope everything works out.

When driving over bumps - It sounds like you have a bad bus connector somewhere, or the dealer didn't plug everything back in very well.

 

Insane. If it does catch fire. Just get you and your dog out and let it burn to the ground. That way you'll for sure get a new car. Rather than trying to put it out and they you'll end up with a damage/repaired car.

 

nmurray22,

Very sorry to hear of your issues with the car. Your patience and willingness to give Porsche the opportunity to make things right is admirable.

Any new car, especially one at this price with a reputation for build quality, should be doing more to assist you.

Unfortunately, Porsche Corporate lawyers may be making it difficult to acknowledge known problems. Admit Nothing!!! Deny, Deny, Deny. Look, Squirrel!!!

The situation with the 2014 GT3 (and at least one 991 Carrera) spontaneously catching fire may have caused major liability issues they are trying to contain at the moment. Just visit the GT3 forum over on rennlist. Porsche has been virtually silent on the recall of those cars. Owners have been provided little to zero information while their cars sit idle in ports, garages, and at dealerships unable to be driven. Customers of those cars have been extremely patient and understanding. Probably because the car (absent the issues) is such a great car. The manufacturer should not be given a "hall pass" on these issues simply because owners are big fans of the brand, or iconic status of a particular model. Porsche fan or not, these issues should not be part of the ownership experience. If so, Porsche should include it in their marketing and promotional brochures and videos.

Until you officially launch your own "lemon law" complaint you will likely also get lots of "silence" for a response.

If you don't they will treat it as your grudging acceptance of the car the way it is.

File and help "motivate" them to do the right thing.

 

PCNA is useless. I had some complaints about paint. They said they would get back to me. That was 2 months ago and I haven't heard from them since.

 

Sorry to hear about your troubles Nick. It is so frustrating when your car isn't working to ones reasonable expectations. Lemon law sounds like the right path. Just to commiserate BMWNA is no better. I picked up a new 335i last monday and it was back in service on tuesday, for about 5 issues, including a recall that they now have to replace the rear differential. Only drove the car home and back and it already is getting major work done of which they don't have parts. Dealer says talk to BMWNA, BMWNA says talk to dealer.

 

Sorry for you luck Nick. Let's say they take the car back. I'll be interested to see if you order another 911 and what the car will include.