991 issues update and lemon law filing
#108
04-09-2014 | 10:27 AM
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Joined: Jul 2008
Posts: 541
From: NJ
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Keep in mind this thread should be sticky.. I'm sure PCNA will love knowing that anyone in the future having a problem will be able to google and get this..
It's nice having a documented case study and understanding of how a well lawyered up company operates and their tactics..
It's nice having a documented case study and understanding of how a well lawyered up company operates and their tactics..
A good idea! We need to get Nick some action. And we need to bring light to these types of tactics by PCNA. They do check these boards from time to time, and it could be effective. The sad thing is that Porsche could have come across as a hero in all of this. They chose not to.
You know, they are building C7 corvettes with paint drips on them. GM reps are ACTIVELY engaging customers on their forum. Open discussions. And several have been picked up by GM, brought back to the factory, reskinned, and redelivered at the museum. All on GM's dime. Hard to believe that they are more buyer oriented than Porsche. Times are a'changin'.....
#111
04-09-2014 | 12:31 PM
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Joined: Oct 2013
Posts: 665
From: SoCal
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I have the crank positioning sensor issue you spoke of. They tried to repair once but my car still won't start and it stalls all the time. PCNA brushed me off just like you. They don't care about us. Very sad. Now I live with it. Not because I want to. But because I have no choice for now. My dealer won't even look at it anymore.
Who is your dealer?
You owe it to us, so we can avoid this crap dealer, that is bad enough to refuse to fix a serious problem with your car.
I know CA dealers are among the worst, but this is beyond ridiculous.
It's unbelievable that a dealer would refuse warranty repairs.
Last edited by lunarx; 04-09-2014 at 12:36 PM.
#112
04-09-2014 | 01:38 PM
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Joined: Jun 2012
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From: Pennsylvania
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I was thinking about this post last night and the general consensus of the 991 in relation to these conversations. Just like the OP, I too have been having problems. From time to time I report my experiences on this board. I read a few post about how some members are now turning away from the 991. I understand we all want to come together to discuss are cars for good or bad. But, whats the bad discussions doing to our resale value. Probably not helping, right? If I knew what I know now about my car. I for one wouldn't have purchased it. Or I would have waited until these problems have been resolved. Just something to think about. Sorry if this is drifting away from the original topic. I hope things work out for the OP.
Car manufacturers dream and foster owners' complacency. Got a problem: say it loud, say it proud and don't worry so long as you stick to the facts.
#113
04-09-2014 | 02:15 PM
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Joined: Aug 2013
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From: Melbourne, FL
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I was thinking about this post last night and the general consensus of the 991 in relation to these conversations. Just like the OP, I too have been having problems. From time to time I report my experiences on this board. I read a few post about how some members are now turning away from the 991. I understand we all want to come together to discuss are cars for good or bad. But, whats the bad discussions doing to our resale value. Probably not helping, right? If I knew what I know now about my car. I for one wouldn't have purchased it. Or I would have waited until these problems have been resolved. Just something to think about. Sorry if this is drifting away from the original topic. I hope things work out for the OP.
The vast majority of owners are not enthusiasts like us. They go to a dealer and buy something pretty.. More likely to look at the crap consumer reports puts out..
In reality it's an electromechanical device with a lot of complexity and things happen,. And yeah you get a lemon.. But it is the exception not the rule..
#115
04-09-2014 | 04:50 PM
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Joined: May 2012
Posts: 234
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Not in the least. Would I worry.. This such a narrow audience it doesn't even register on the consumer scale..
The vast majority of owners are not enthusiasts like us. They go to a dealer and buy something pretty.. More likely to look at the crap consumer reports puts out..
In reality it's an electromechanical device with a lot of complexity and things happen,. And yeah you get a lemon.. But it is the exception not the rule..
The vast majority of owners are not enthusiasts like us. They go to a dealer and buy something pretty.. More likely to look at the crap consumer reports puts out..
In reality it's an electromechanical device with a lot of complexity and things happen,. And yeah you get a lemon.. But it is the exception not the rule..
Agreed. It's a horrible situation for Nick. But it's not a general 991 matter, no matter how hard one tries to stretch it.
#116
04-10-2014 | 03:53 PM
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Joined: Jun 2005
Posts: 659
From: Dana Point, CA
Rep Power: 51
I wouldn't drive the car. Your health and well being are more important and honestly, as much as I love Porsche, there are far to many other good options out there.
You seemed to have liked your M3. I'm not sure how the net turbo motor in the upcoming M3/M4 will be but maybe that's something to look at.
Hang in there.
#117
04-10-2014 | 04:58 PM
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Joined: Oct 2013
Posts: 665
From: SoCal
Rep Power: 45
They owe you no less than a new car.
They should only deduct any usage, from the time you bought it until you had to start taking it in for repairs.
That date should begin the lost service, and you should not be deducted for use for any days after that.
I think you should order a new car now and work out the credit, owed to you, during your arbitration.
If they don't want to credit you, to your satisfaction, then just back out of the order.
That gives you something to start looking forward to and demonstrates your seriousness in the matter.
Also they should throw in 4Y service and extra 2Y warranty on the new car.
Can't hurt to ask, they owe you for your mental suffering.
They should only deduct any usage, from the time you bought it until you had to start taking it in for repairs.
That date should begin the lost service, and you should not be deducted for use for any days after that.
I think you should order a new car now and work out the credit, owed to you, during your arbitration.
If they don't want to credit you, to your satisfaction, then just back out of the order.
That gives you something to start looking forward to and demonstrates your seriousness in the matter.
Also they should throw in 4Y service and extra 2Y warranty on the new car.
Can't hurt to ask, they owe you for your mental suffering.
#118
04-10-2014 | 07:59 PM
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Joined: Jul 2013
Posts: 166
From: New Jersey
Rep Power: 18
I led a customer service group for Fortune 500 Company committed to using customer satisfaction for strategic advantage. We knew that unfortunately problems will occur no matter how well you make them. The issue is how you respond to them. It is better to acknowledge issues and rise to the occasion to retain customer loyalty. It is far less costly to retain customer loyalty then acquire it. Unfortunately many companies just don't get it.
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