CPO:

I wonder if just getting an alternative program would be better. I got one when I bought my 996 just a few months ago. I do not have the brand but the seller bragged about the awsome no hasell support. We will see one day when I need it.

When I return home I'll check the compay that I am dealing with for my Certified Warranty.

99C2

 

Are you guys talking about being denied claims under original warranty or CPO extended warranty? I thought anything and everything was covered under the original warranty with the exception of wear items and/or driver error.

 

According to Porsche dealership, they said the original factory warranty is more inclusive on coverage, and the CPO extended warranty is very limited. For example the radiator hose and loaner car are all not covered. That said, it the dealership is bad, they will find loop holes not to cover something even the car is bought brand new with the original warranty.

 

if you really want to pursue, and it's a big thing, take it to a consumer rights attorney.

i know a guy that makes a living off of suing Mitsubishi over Evo warranty denials and lemons. does 3-4 cases/year and basically has Mitsubishi pay his legal fees; clients get their money back or a new car.

- chuck

 

I am thinking about taking it to small claims court.

 

My dealer gave a loaner at n/c when they inspected and put tires on my Audi...time for you to find a new dealer.

 

I agree^^^^

 

Most states have lemon laws and/or consumer rights laws that provide for attorney's fees if you prevail. It's often worth a quick visit to an experienced consumer protection lawyer to see whether you can shoehorn a claim into a statute that provides for attorneys' fees. Many will do this for free, but even $200-300 in costs for hour or so can be a value if you find away to get fees. Having the ability to get the fees can swing the leverage in negotiations, particularly where the denial or other issue is BS and they are just hoping you go away.

 

Best advice I can give anyone buying one of these is NOT to get the aftermarket warranties...

Beat them down on price in negotiations and roll the dice. My car was sold to me in an extreme state of modification (The dealer's words after the fact) and I found out later that the company that backs the warranty would void all work if they sent out an adjuster to appraise the work, due to the condition (WHAT THE ***** DOES THAT MEAN???) of the car... The fact that it has lowered suspension/ coil overs (On the car when they sold it to me) and that it is obviously not stock (Only mods I've done were the aftermarket tune that replaced an existing aftermarket tune).

I've also installed a roll bar...

No, DON'T buy a warranty or extend an existing warranty. Reality is that you'll end up better with the support from an independant shop, and come out ahead on cost of maintenance/repairs...

Mike

 

CPO or extended warranties are not necessarily bad. If the selling dealer did a thorough inspection during the CPO process, most of these problems are avoidable. Having said that, wear and tear items are not covered under any new or used warranties. Many dealers who care about their reputation will just go ahead and goodwill it if your purchase from them was recent. I know I always do.

Warranties cannot be voided for any bolt on performance modifications unless it's deemed that those particular items are the cause of the problem. This means that the warranty claim for a suspension problem will be denied if you have aftermarket coilovers and it is deemed to be the cause of the problem. However, this does not void your warranty for the rest of the car.

It really does come down to the relationship with your dealer. Many times they are the ones making the determination as to what caused the problem. That's why it's so important to research the dealer you are about to do business with before you buy from them or service your car with them. These types of forums are perfect for that kind of research.

I will add this last comment. Any major engine work claimed under the Porsche warranty does trigger the local PCNA rep to visit and inspect the car at the dealership. Hope this tid bit was useful for you all.

 

I have used a couple of aftermarket policies (Easycare and currently Prism) for my P-cars. I have a wonderful dealer that does the job correctly. I have not been turned down on any repair. It all depends on who you are dealing with; do your homework and it will be a great purchase experience. good Luck!

 

Well put. On several occasions (not related to work done on my car) I gave bottles of wine to the Service Director, Manager and the Tech at my local Porsche Dealership. I also treat them with respect at all times.

You never know when you will need them to go that extra mile. Don't wait until you need them, go now and create that relationship before you need them.

 

Yeah, OK that's great, you give them gifts etc....that's your call, but what if they have damaged your cars, or can't seem to fix things right the first time, or keep your car every time for a week even though you have an appointment and drop it off first thing Monday AM? I'm sorry, but at those hourly rates I feel my business on my 3 Porsches is worth something. I deal with customers demands all the time. No one sends me gifts...seems to me if you're paying for a premium car at very premium prices you have every right to expect premium service at $133/hour. I'll admit I have high expectations when I take over $200k worth of cars in for their services. Just ask any Lexus owner how they are treated when they take their car in for service. I'm not at all saying they treat me bad, they are very nice people and i have a good relationship w/all of them including the techs, just have issues with how their business is run. I'm now out of my Cayenne Turbo for 3 weeks, and all I originally took it in for was the 40K service. There's more wrong w/my car now than when I took it in including a busted headlight (how they broke polycarbonate I'll never know). Just my 2 cents

 

Some dealerships su$k no matter what you do and how good you treat them. Sometimes the car owner su$ks too.

 

Yes, but the car owner is the customer and paying the bill! That's a pretty significant difference between the two. I honestly think it's especially noticable if your business deals with customers and you have to go the extra mile for them all the time.