Less than stellar experience with Meridian
#17
09-03-2004 | 11:00 PM
Basic Sponsor
Joined: Jul 2003
Posts: 5,113
From: Dallas, TX
Rep Power: 256
oops sorry to hear
__________________
http://www.wheelexperts.com
email: peter@wheelexperts.com
HRE | Forgeline | Modulare | PUR | TechArt | Brabus | Novitec | Vossen | Avant Garde | Vorsteiner | BBS | Eisenmann | Quicksilver | Brembo | KW | WALD | +many more
***DFW Showroom now OPEN at 4515 McEwen Rd in Dallas, 1 block West of the Dallas Galleria***
***WE SHIP WORLDWIDE!!!!!***
http://www.wheelexperts.com
email: peter@wheelexperts.com
HRE | Forgeline | Modulare | PUR | TechArt | Brabus | Novitec | Vossen | Avant Garde | Vorsteiner | BBS | Eisenmann | Quicksilver | Brembo | KW | WALD | +many more
***DFW Showroom now OPEN at 4515 McEwen Rd in Dallas, 1 block West of the Dallas Galleria***
***WE SHIP WORLDWIDE!!!!!***
#18
09-03-2004 | 11:02 PM
Registered User
Joined: Jul 2004
Posts: 2,172
From: Alexandria, VA
Rep Power: 253
This sounds like the treatment I got from By Design. They sent me a set of rims that didn't fit m TT. The fronts were made for a GT2. When they fixed that they would not balance. So I sent them back (In May). They sent me a set of loaners that were so out of balance that I put my stock rims back on. They also shipped me Perilli P-Zero's instead of the Michilin PS2's I ordered. The whole experiance has sucked all the way around. Scott has tried to help but I think there is a much bigger problem at By Design. Once they get your money they seem to very non responsive. But some of our board sponsers are no better which is why I have put my car back to stock. The whole tuning process has been very disappointing
Where are the vendors who honor thier word?
Where are the vendors who honor thier word?
#19
09-04-2004 | 01:12 AM
Registered User
Joined: Jul 2003
Posts: 1,432
From: Los Angeles
Rep Power: 79
had that kind of experiences many times already with BD...
gave the money, parts not in... actually the lorinser kit i got a year ago... the parts are still missing... but decided to let it go... since the sales i dealt with left already...
not to say that when they install the front bumper, they screwed up my head lamp...the bracket is missing....now the xenon light is aiming way too high and cannot be adjusted... and i have to buy a new set to get that part...
the fitment was also terrible... even the color match...
gave the money, parts not in... actually the lorinser kit i got a year ago... the parts are still missing... but decided to let it go... since the sales i dealt with left already...
not to say that when they install the front bumper, they screwed up my head lamp...the bracket is missing....now the xenon light is aiming way too high and cannot be adjusted... and i have to buy a new set to get that part...
the fitment was also terrible... even the color match...
#20
09-04-2004 | 01:26 AM
Thread Starter
|
Registered User
Joined: Sep 2003
Posts: 2,533
Rep Power: 126
Originally posted by maxwell
Send those back. No question. You can also order them from CEC. They would never let a wheel go out with a scratch on it.
Send those back. No question. You can also order them from CEC. They would never let a wheel go out with a scratch on it.
#21
09-04-2004 | 02:02 AM
Porsche Fiend
Joined: Aug 2003
Posts: 2,875
From: Malibu, CA
Rep Power: 138
Lucent has been very good to me. I know that sometimes they are a bit slower than some of you expect but that is only because Arling was for the longest time the ONLY sales guy there. He works more hours than almost anyone I know but they have a lot of business and they were a bit understaffed.
They are like any growing business, and they really do try their best to make their customers happy. So they've brought on some additional, very well qualified people.
Now, Tom and Arling have brought in Simon (HKE46Boy) to do sales as well. You can feel free to contact him and I promise you that he will get it done for you....
Believe me, they have gone well beyond the call of duty for me and many board members here. Once you get to know them, you will realize that their customer service is second to none. Period.
BTW, Lucent has extremely competitive pricing on TechArt....
They are like any growing business, and they really do try their best to make their customers happy. So they've brought on some additional, very well qualified people.
Now, Tom and Arling have brought in Simon (HKE46Boy) to do sales as well. You can feel free to contact him and I promise you that he will get it done for you....
Believe me, they have gone well beyond the call of duty for me and many board members here. Once you get to know them, you will realize that their customer service is second to none. Period.
BTW, Lucent has extremely competitive pricing on TechArt....
#22
09-04-2004 | 02:19 AM
Registered User
Joined: Jul 2003
Posts: 15,576
From: Los Angeles, CA
Rep Power: 681
Matt is a cool dude as he always have been. we have good relationship Meridian & all the guys over there are very cool. i'm sure there is a better way out of this so let's not jump on top of each other first 
#23
09-04-2004 | 03:17 AM
Registered User
Joined: Jul 2003
Posts: 6,666
From: SOCAL, 91 x 605
Rep Power: 317
i love lucent hey arling wheres that under car shifter that i ordered lol
j/k mad, i will do business with arling anythime great guy, great customer service i need to drop by the shop soon havent been there for a while..
arling you are the man
hey arling wheres that under car shifter that i ordered lol j/k mad, i will do business with arling anythime great guy, great customer service
i need to drop by the shop soon havent been there for a while.. arling you are the man
Last edited by 02barebones996; 09-04-2004 at 03:36 AM.
#24
09-04-2004 | 03:47 AM
Moderator
Joined: May 2004
Posts: 4,962
From: South Bend, IN
Rep Power: 239
Wow. We never would have treated you like this.
Any wheel combo purchased from us is mounted with touchless machines, balanced with road-force balancers and shipped by sandwiching the combo between bubble wrap and two layers of cardboard before strapping it all together. If damage occurs during shipping we'll get another wheel out right away and settle the damage later with UPS or FedEx.
Sorry to hear about your luck.
Any wheel combo purchased from us is mounted with touchless machines, balanced with road-force balancers and shipped by sandwiching the combo between bubble wrap and two layers of cardboard before strapping it all together. If damage occurs during shipping we'll get another wheel out right away and settle the damage later with UPS or FedEx.
Sorry to hear about your luck.
__________________
damon@tirerack.com
877-522-8473 ext. 4643
574-287-2345 ext. 4643
**Don't forget to add my name to online orders!**
Or use this link:
http://www.tirerack.com/a.jsp?a=BH1&url=index.jsp
damon@tirerack.com
877-522-8473 ext. 4643
574-287-2345 ext. 4643
**Don't forget to add my name to online orders!**
Or use this link:
http://www.tirerack.com/a.jsp?a=BH1&url=index.jsp
#27
09-04-2004 | 06:03 AM
Senior Member
Joined: Dec 2003
Posts: 916
From: LA
Rep Power: 57
I've also had some really bad experiences with BD, but luckly Arling's taking care of me now! He's a straight shooter and I like that. I guess we all want our cars to be finished yesterday without any delay, but I think honesty, service attitude, and of course quality of the work are even more important...and well worth the wait!
He's a straight shooter and I like that. I guess we all want our cars to be finished yesterday without any delay, but I think honesty, service attitude, and of course quality of the work are even more important...and well worth the wait!
#28
09-04-2004 | 06:09 AM
Registered User
Joined: Jul 2003
Posts: 15,576
From: Los Angeles, CA
Rep Power: 681
Originally posted by alamein
well, I hate to be a naysayer but I will add my comments anyway
I have called & emailed Meridian 3 times to do a full Techart kit for my car ... no reply ... ever ... not even once. You would think for a 20k upgrade they would reply, but obviously not. Maybe they have too much biz.
As for Lucent ... they are okay and Arling seems like a great guy and all ... but nothing compared to the service I provide my potential clients. I am overall slightly disappointed with all vendors save 1 (Imagine Auto - Stephen Kaspar, who went far beyond the "call of duty").
well, I hate to be a naysayer but I will add my comments anyway
I have called & emailed Meridian 3 times to do a full Techart kit for my car ... no reply ... ever ... not even once. You would think for a 20k upgrade they would reply, but obviously not. Maybe they have too much biz.
As for Lucent ... they are okay and Arling seems like a great guy and all ... but nothing compared to the service I provide my potential clients. I am overall slightly disappointed with all vendors save 1 (Imagine Auto - Stephen Kaspar, who went far beyond the "call of duty").
#30
09-04-2004 | 05:32 PM
GO 6SPEED!
Joined: Dec 2003
Posts: 5,836
From: Cambridge, MA
Rep Power: 254
Arling is a good man, Lucent is a good shop. I love Lucent because of Arling, that means I love Arling. 
he sent me all the parts I wanted on time and he didn't even bother about the payment till the day I installed it. I had to call him early in the morning and asked him about my exhaust when I was installing it and he answered the phone and he solved all the problem. He is honest and he has a good service and price, what else are you looking for?
now I want my wheels!
RufMD: sorry to hear that, you should return it and ask for the perfect parts
he sent me all the parts I wanted on time and he didn't even bother about the payment till the day I installed it. I had to call him early in the morning and asked him about my exhaust when I was installing it and he answered the phone and he solved all the problem. He is honest and he has a good service and price, what else are you looking for?
now I want my wheels!
RufMD: sorry to hear that, you should return it and ask for the perfect parts