Newport Beach Porsche Service
#61
10-29-2004, 05:59 AM
Originally posted by turbo_freak
sounds like a lot of stress and headache over a small issue, you could have just confronted the guy when you first figured out that he lied or whatever. I would be grumpy too if you trashed me on a survery that my pay is based on.
at least he told you upfront instead of being vindictive and ****ing with your car.
just take your car somewhwre else and if that's too much of a hassle, suck it up and let the manger's know, I am sure you can go right to them from now on when you come in. But if you are really that fed up with the place just go elsewhere .
sounds like a lot of stress and headache over a small issue, you could have just confronted the guy when you first figured out that he lied or whatever. I would be grumpy too if you trashed me on a survery that my pay is based on.
at least he told you upfront instead of being vindictive and ****ing with your car.
just take your car somewhwre else and if that's too much of a hassle, suck it up and let the manger's know, I am sure you can go right to them from now on when you come in. But if you are really that fed up with the place just go elsewhere .
#62
10-29-2004, 12:59 PM
sounds like a lot of stress and headache over a small issue,
I would be grumpy too if you trashed me on a survery that my pay is based on
#63
11-01-2004, 05:09 AM
Originally posted by JakeMate
Man, I can't believe all the bad experiences with Newport Beach Porsche. It blows me away.
The service manager, Bill, just called me and I told him thanks, but no thanks. I told him that he did nothing but try to make me feel like I did something wrong and that he never apologized for this inconvenience or Don Knagg's actions.
I then called the GM one more time and left him a message stating how Bill treated me. We'll see.
Man, I can't believe all the bad experiences with Newport Beach Porsche. It blows me away.
The service manager, Bill, just called me and I told him thanks, but no thanks. I told him that he did nothing but try to make me feel like I did something wrong and that he never apologized for this inconvenience or Don Knagg's actions.
I then called the GM one more time and left him a message stating how Bill treated me. We'll see.
https://www.6speedonline.com/forums/...=newport+beach
Ironically, the jerk that I dealt with was also Don Faggs.... after tolerating with his crap for 3 month... I went straight to Bill. Fortunately, it ended there.... but it's very unfortunate that it had to escalate that far. I would have taken it farther to consumer agencies and BBB if necessary. It wasn't like I was expecting anyone to bend over backwards because I drive a p-car and I'm sure that's not what Jake was expecting either. Just common courtesy and doing their job.
Needless to say... I haven't been back and Newport Porsche obviously don't have my recommendation. I wouldn't tolerate it either Jake.... and take it to any level that you feel necessary.
Take care and I'm sure things will work out in your favor!
Tim
#64
11-01-2004, 10:58 AM
It's been said several times, but you really need to contact J.D. Powers & Associates. I believe the home office is in Agoura Hills. My brother no longer owns his P-car, but he avoided NB Porsche like the plague. I think his experiences actually drove him from the brand, with a big assist from his ex.
If anybody has the regional manager's email address, I suggest you post it up and we can all send him/her emails about this matter. That should get somebody's attention.....someone who can effectuate a permanent resolution.
If anybody has the regional manager's email address, I suggest you post it up and we can all send him/her emails about this matter. That should get somebody's attention.....someone who can effectuate a permanent resolution.
#65
11-01-2004, 11:09 AM
Why dont you e mail this thread to newport. For you it might be too late but it might help out other fellow porsche owners. Good luck to you.
#67
11-02-2004, 02:02 AM
Originally posted by Don Relentless
It's the old school way of doing business in high income demographics. like any other business with snob appeal, service mangers size you up the minute they see you. older gentlemen with gray in his hair all brooks brothers out will recieve the official brown nose treatment. a young cat that's inked up will recieve less then fair treatment. i am assuming that most of those that recieved poor treatment were young. the way you carry yourself determines what table you sit in, in the back by the bathrooms or in the middle with good lighting. For women it's slightly different, besides the whole age factor and guesstimated income factor, you have the how hot are you factor, which recieves the Johnny Walker Blue treatment. Lifes a big hustle, so get some!
It's the old school way of doing business in high income demographics. like any other business with snob appeal, service mangers size you up the minute they see you. older gentlemen with gray in his hair all brooks brothers out will recieve the official brown nose treatment. a young cat that's inked up will recieve less then fair treatment. i am assuming that most of those that recieved poor treatment were young. the way you carry yourself determines what table you sit in, in the back by the bathrooms or in the middle with good lighting. For women it's slightly different, besides the whole age factor and guesstimated income factor, you have the how hot are you factor, which recieves the Johnny Walker Blue treatment. Lifes a big hustle, so get some!
That's the way life is. There's always a pecking order to follow. Some follow and some don't.
#68
11-02-2004, 03:27 AM
Newport Beach Porsche
Sales
445 East Pacific Coast Highway
Newport Beach, CA 92660
Phone: 949-673-0900
Fax: 949-723-3094
Phone: 949-673-0900
Fax: 949-675-0634
Contact our Service Dept.
Service Hours
Monday-Friday: 7:00 - 7:00
Saturday: 8:00 - 4:00
Sunday: Closed
http://newport-beach.porschedealer.c...eam/index.html
Our Porsche Team
Our competent team will be delighted to provide you with advice and assistance.
Jerry Heuer | Dealer Principal
Tim Tauber | General Manager taubert@autonation.com
Bill Schindele | Service Manager schindeleb@autonation.com
Burn'em
Sales
445 East Pacific Coast Highway
Newport Beach, CA 92660
Phone: 949-673-0900
Fax: 949-723-3094
Phone: 949-673-0900
Fax: 949-675-0634
Contact our Service Dept.
Service Hours
Monday-Friday: 7:00 - 7:00
Saturday: 8:00 - 4:00
Sunday: Closed
http://newport-beach.porschedealer.c...eam/index.html
Our Porsche Team
Our competent team will be delighted to provide you with advice and assistance.
Jerry Heuer | Dealer Principal
Tim Tauber | General Manager taubert@autonation.com
Bill Schindele | Service Manager schindeleb@autonation.com
Burn'em
#69
11-02-2004, 04:17 AM
Join Date: Aug 2003
Location: Charlotte, NC
Posts: 416
Rep Power: 38 
Nice. I'll definitely send some letters via email to start with. Maybe others could do the same.
On a somewhat separate note, I took my car into Walter's Porsche and picked it up on Saturday. The service writer (Angie) called me at lunchtime today to make sure everything went well (I picked it up when the service dept. was closed). Much nicer people, but a long drive for the OC folk.
On a somewhat separate note, I took my car into Walter's Porsche and picked it up on Saturday. The service writer (Angie) called me at lunchtime today to make sure everything went well (I picked it up when the service dept. was closed). Much nicer people, but a long drive for the OC folk.
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