Car transport review: a sad story
#35
11-29-2009 | 07:14 AM
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Joined: Dec 2008
Posts: 68
From: Virginia, USA
Rep Power: 18
Not over yet... even more delays and excuses
After much arm wrestling the broker through which this ordeal was originally booked (First Class Auto Transport) steps in and returns one of my calls at the end of Wednesday 25. “They are going to deliver the car on Friday 27 - haven’t they called you to let you know?” No” I say “I haven’t heard a word from them but thank you for the information: I hope you are right”.
On Thursday 26 I attempt to make contact with the driver to confirm the date: he is unavailable and I leave a message. My call isn’t returned. On Friday 27 I attempt to make yet another contact with the driver to confirm the date: he is unavailable and I leave a message. My call isn’t returned.
At this point it is clear to all parties involved that both First Class Auto Transport (directly) and Lamb Transport (indirectly) have a pretty pissed off customer (me), and one would think that if yet another promise of delivery is made it wouldn’t be broken, right? Wrong: on Friday 27 after having heard absolutely nothing from the driver I contact the broker to ask for further clarification (this is his personal cell phone number where he specifically asked me to call him if needing further assistance). He is unavailable and I leave a message. Eventually he returns my call, but he, too, is unable to reach anyone at Lamb Transport (or the driver) to get an update. They don’t even answer the broker’s calls!
You guessed it: obviously the car won’t be delivered on Friday 27: what’s worse is that no one called me or returned my calls to let me know - after promising yet another time a bogus delivery date. And at this point I don’t even know where the car is, if it still intact, when it is likely to be delivered (if I even cared to believe their promises anymore), as no one is keeping in touch. This is truly amazing: without fear of generating a hyperbole I can honestly say that this is by far the worst customer experience I’ve ever had.
Sooo… the driver eventually calls me in the morning of Saturday 28: “I’ll deliver the car on Tuesday 1 - I hope”. “Whaaat?” I say. “That’s the third promised delivery date that has come and gone: what gives?”. As it turns out more pick ups and drop offs along the way have determined this last change of events. Unbelievable, but at least I heard back from the driver (after three days trying to make contact with him). Considering how sad this whole story is, this almost sounds like a bright spot!
For the record, he is only 300 miles away from my house right now, but he can’t detour (remember? At this point I am what most companies would deem a severely pissed off customer - but no matter!) because of fuel cost constraints. Hmmm… I see… a wise decision, indeed!
Will the fourth promised delivery slip into oblivion like the first three? Stay tuned to find out…
On Thursday 26 I attempt to make contact with the driver to confirm the date: he is unavailable and I leave a message. My call isn’t returned. On Friday 27 I attempt to make yet another contact with the driver to confirm the date: he is unavailable and I leave a message. My call isn’t returned.
At this point it is clear to all parties involved that both First Class Auto Transport (directly) and Lamb Transport (indirectly) have a pretty pissed off customer (me), and one would think that if yet another promise of delivery is made it wouldn’t be broken, right? Wrong: on Friday 27 after having heard absolutely nothing from the driver I contact the broker to ask for further clarification (this is his personal cell phone number where he specifically asked me to call him if needing further assistance). He is unavailable and I leave a message. Eventually he returns my call, but he, too, is unable to reach anyone at Lamb Transport (or the driver) to get an update. They don’t even answer the broker’s calls!
You guessed it: obviously the car won’t be delivered on Friday 27: what’s worse is that no one called me or returned my calls to let me know - after promising yet another time a bogus delivery date. And at this point I don’t even know where the car is, if it still intact, when it is likely to be delivered (if I even cared to believe their promises anymore), as no one is keeping in touch. This is truly amazing: without fear of generating a hyperbole I can honestly say that this is by far the worst customer experience I’ve ever had.
Sooo… the driver eventually calls me in the morning of Saturday 28: “I’ll deliver the car on Tuesday 1 - I hope”. “Whaaat?” I say. “That’s the third promised delivery date that has come and gone: what gives?”. As it turns out more pick ups and drop offs along the way have determined this last change of events. Unbelievable, but at least I heard back from the driver (after three days trying to make contact with him). Considering how sad this whole story is, this almost sounds like a bright spot!
For the record, he is only 300 miles away from my house right now, but he can’t detour (remember? At this point I am what most companies would deem a severely pissed off customer - but no matter!) because of fuel cost constraints. Hmmm… I see… a wise decision, indeed!
Will the fourth promised delivery slip into oblivion like the first three? Stay tuned to find out…
#36
11-29-2009 | 07:32 AM
Registered User
Joined: Dec 2003
Posts: 349
From: Jacksonville
Rep Power: 37
After much arm wrestling the broker through which this ordeal was originally booked (First Class Auto Transport) steps in and returns one of my calls at the end of Wednesday 25. “They are going to deliver the car on Friday 27 - haven’t they called you to let you know?” No” I say “I haven’t heard a word from them but thank you for the information: I hope you are right”.
On Thursday 26 I attempt to make contact with the driver to confirm the date: he is unavailable and I leave a message. My call isn’t returned. On Friday 27 I attempt to make yet another contact with the driver to confirm the date: he is unavailable and I leave a message. My call isn’t returned.
At this point it is clear to all parties involved that both First Class Auto Transport (directly) and Lamb Transport (indirectly) have a pretty pissed off customer (me), and one would think that if yet another promise of delivery is made it wouldn’t be broken, right? Wrong: on Friday 27 after having heard absolutely nothing from the driver I contact the broker to ask for further clarification (this is his personal cell phone number where he specifically asked me to call him if needing further assistance). He is unavailable and I leave a message. Eventually he returns my call, but he, too, is unable to reach anyone at Lamb Transport (or the driver) to get an update. They don’t even answer the broker’s calls!
You guessed it: obviously the car won’t be delivered on Friday 27: what’s worse is that no one called me or returned my calls to let me know - after promising yet another time a bogus delivery date. And at this point I don’t even know where the car is, if it still intact, when it is likely to be delivered (if I even cared to believe their promises anymore), as no one is keeping in touch. This is truly amazing: without fear of generating a hyperbole I can honestly say that this is by far the worst customer experience I’ve ever had.
Sooo… the driver eventually calls me in the morning of Saturday 28: “I’ll deliver the car on Tuesday 1 - I hope”. “Whaaat?” I say. “That’s the third promised delivery date that has come and gone: what gives?”. As it turns out more pick ups and drop offs along the way have determined this last change of events. Unbelievable, but at least I heard back from the driver (after three days trying to make contact with him). Considering how sad this whole story is, this almost sounds like a bright spot!
For the record, he is only 300 miles away from my house right now, but he can’t detour (remember? At this point I am what most companies would deem a severely pissed off customer - but no matter!) because of fuel cost constraints. Hmmm… I see… a wise decision, indeed!
Will the fourth promised delivery slip into oblivion like the first three? Stay tuned to find out…
On Thursday 26 I attempt to make contact with the driver to confirm the date: he is unavailable and I leave a message. My call isn’t returned. On Friday 27 I attempt to make yet another contact with the driver to confirm the date: he is unavailable and I leave a message. My call isn’t returned.
At this point it is clear to all parties involved that both First Class Auto Transport (directly) and Lamb Transport (indirectly) have a pretty pissed off customer (me), and one would think that if yet another promise of delivery is made it wouldn’t be broken, right? Wrong: on Friday 27 after having heard absolutely nothing from the driver I contact the broker to ask for further clarification (this is his personal cell phone number where he specifically asked me to call him if needing further assistance). He is unavailable and I leave a message. Eventually he returns my call, but he, too, is unable to reach anyone at Lamb Transport (or the driver) to get an update. They don’t even answer the broker’s calls!
You guessed it: obviously the car won’t be delivered on Friday 27: what’s worse is that no one called me or returned my calls to let me know - after promising yet another time a bogus delivery date. And at this point I don’t even know where the car is, if it still intact, when it is likely to be delivered (if I even cared to believe their promises anymore), as no one is keeping in touch. This is truly amazing: without fear of generating a hyperbole I can honestly say that this is by far the worst customer experience I’ve ever had.
Sooo… the driver eventually calls me in the morning of Saturday 28: “I’ll deliver the car on Tuesday 1 - I hope”. “Whaaat?” I say. “That’s the third promised delivery date that has come and gone: what gives?”. As it turns out more pick ups and drop offs along the way have determined this last change of events. Unbelievable, but at least I heard back from the driver (after three days trying to make contact with him). Considering how sad this whole story is, this almost sounds like a bright spot!
For the record, he is only 300 miles away from my house right now, but he can’t detour (remember? At this point I am what most companies would deem a severely pissed off customer - but no matter!) because of fuel cost constraints. Hmmm… I see… a wise decision, indeed!
Will the fourth promised delivery slip into oblivion like the first three? Stay tuned to find out…
#37
11-29-2009 | 07:36 AM
Registered User
Joined: May 2009
Posts: 174
From: America- Fxxx yeah!
Rep Power: 25
If and when the car shows up... I'd have the camera ready to go with a notepad to take notes on vehicle condition.
I have to wonder if something happened to the car and they are prolonging the inevitable...
I have to wonder if something happened to the car and they are prolonging the inevitable...
#38
11-29-2009 | 07:46 AM
Registered User
Joined: Apr 2006
Posts: 5,259
From: Austin
Rep Power: 768
What a saga...hope it all turns out OK. With all the pickups and dropoffs, I'd be worried about how many times he had to reposition your car on the trailer...unless he always knew you were going to be the last dropoff and postioned you accordingly.
#39
11-29-2009 | 07:53 AM
Registered User
Joined: Mar 2007
Posts: 214
From: New Jersey
Rep Power: 36
I've seen stories where these moving companies basically hold your stuff hostage, give you the runaround forever and won't agree to ever delivering your property until you agree to paying an extra fee to "expedite" your delivery. I really hope this doesn't apply to these auto shippers, and that you get your car delivered soon.
#43
11-29-2009 | 10:28 AM
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Joined: Jan 2006
Posts: 3,272
From: California
Rep Power: 159
