No. Absolutely not. Them's fightin words... well, not really.

I work in.. custom construction supply (design).
And if you follow the customer is always right rule, you eventually become a known target.
They learn that you will cave under any pressure even if 100% in the right.
And that will be spread through word of mouth to even new customers.

A better saying is "Always try and work out an appropriate compromise that satisfies the customer in a timely manner."

 

Damn, unfortunate way to end this since the person that bought them still got the short end of the stick.

 

Thatcher has Kinesis parts .... maybe you can get a good set of centers from him and make the wheels usable.
he is member abt cup

 

So what is the final verdict? I haven't read / don't have time to read all eighteen pages of this thread.. someone told me that the spokes weren't actually welded on that wheel, and that it was just the powdercoat? I've heard of the heat from the powdercoating process making forged centers weaker, and for that reason, I try to stay away from powdercoating wheels at all costs.

I unfortunately don't have any spare F110 wheels, but Wheel Enhancement may have a spare wheel, maybe check with them?

Thatcher

 

Ooops ... sorry I thought these were a 3 pc. wheel.

 

I'm not saying that it originally did, but does anyone know how the wheels sheared in the first place? I read the first few pages, and the last few to see the outcome, but would be interested in knowing if the OP or anyone found out how they sheared in the first place.

Glad no one was hurt when it happened.....

 

ouch

 

took two days to read the thread...

To OP:
glad no one was hurt and BOL !

To Joe:
shame on u for
1) ripping off the OP and
2) being a dead-beat..
pay-up, u loser, even if ur car is on the blocks again.. then deal with WD directly

To WD:
shame on u for
1) trying to fix an unfixable wheel
2) not disclosing the actual damage repaired
3) trying to temper with the evidence and
4) not correcting the situation immediately..
do the right thing, even if ur reputation has already taken a beating..

 

Long-time thread reader, first time thread poster!

As a Porsche and business owner this thread has been nothing short of fascinating. Like everyone else I'm thankful those wheels didn't hurt anyone and I hope that Don gets made whole eventually.

The amount of finger-pointing and lack of personal responsibility between Eli and Joe was just disappointing. A simple "wheels are sold as-is; They have been inspected and repaired by a wheel specialist firm and come with their warranty," would have covered the sellers' butt and allowed him to sleep at night. Instead he knowingly tried to pull the wool over someone's eyes. It's sad.

I can understand WD's business plan. It makes sense. Buy an old or broken wheel set on the cheap, fix it, mark it up and sell it. It's nothing new; it's the same idea as folks that fix up and sell old houses. Businesses are in business to make money, so I even understand putting your skills to the test and buying bigger and riskier 'project' wheels to repair. More margin when you sell them. That makes business sense, too. But when it doesn't work, when your repair job doesn't hold and it's a lost cause on a particular wheel, why not do the right thing and cut your losses with that wheel? Tell the customer that in the interest of standing behind your quality product, that you've determined the wheel isn't repairable. And then offer a credit towards another set of wheels. Doesn't that make sense? And simple!

Instead, all potential customers like me see is a rather arrogant representative of a company bicker about whose fault is what, why the customer is in the wrong, and posting smarmy writings of how 'no publicity is bad publicity.' That successfully pissed off Joe enough to write about how terrible his dealings with your company have been. Then the conversation degraded into name calling, negative reps for all, your company's name being derided throughout who knows how many internet bulletin boards, and an untold number of potential customers deciding that they'd never do business with your company. All this for a wheel?

I feel bad for the bloke left holding the bad wheel in the end, but I have to say this has beed a really interesting, fascinating story!

I'm going to forward this thread to my old Marketing Communications professor. This has all the makings of a really interesting lecture in how not to deal with customers.

 

Its important to remember that it was JOE who sold DGreen (Don) a set of faulty wheels and misrepresented them on this board. Not WD.

Fron Don's perspective this is about a board member (Joe) misrepresenting his wheels for sale on this board and then refusing to compensate or make refund on his purchase.

After that is resolved, Joe could have come on here and told his story if he had received an unfavourable resolve from WD.

Instead Joe is trying to pass the buck and say WD is entirely at fault and have Don deal with them. However we really don't know what the contract was between Joe and WD.

Its easy to get tangled up in the right and wrong on this.

Lets keep it simple. Joe misrepresented a set of damaged rims to Don. He sold them to him under false pretenses and then refused to refund him or compensate him when a potentially dangerous flaw was exposed. (Which the seller was aware of.)


Kirk

 

Agree 100% here. Heck I hardly even post these days but what happened here is just ridiculous.

Joe...you should do the right thing. You should be dealing with WD and not the OP.

WD...where have you gone. Do the right thing. Seriously...you offered 2/3 already originally. Was it so hard not to just refund the entire amount?

 

I expect this on a scion forum... not here on 6speed. Always assumed that the people here were a bit upper class.

Joe you ruined it and like many like you you don't give a sh^t. All the makings of solid character with a solid future... NOT!

 

From page three of this thread:

While the seller did not disclose all the available wheel history info, WD clearly lied to Don when asked if the wheels had been welded.

 

Wow -- a lot of people know about this whole situation. I was having lunch with a co-worker and the subject turned to cars. I started to mention this thread and he jumped right in and told me he read about it on Jalopnik. I checked and found the link:

http://jalopnik.com/#!5785821/porsch...el+spoke-break

 

[QUOTE=Aerodude;3163803]Wow -- a lot of people know about this whole situation. I was having lunch with a co-worker and the subject turned to cars. I started to mention this thread and he jumped right in and told me he read about it on Jalopnik. I checked and found the link:

http://jalopnik.com/#!5785821/porsch...el+spoke-break[/QUO


Oh boy, he's toasted!