Should I accept this fix and dont think Ruf liked my post
#32
Personally, once a thread like this appears, any goodwill a vendor is willing to extend should be pulled. Obviously, Ruf is trying to do everything it can to make you happy, while you are doing everything you can to give them a negative image.
Not suprising that you or the installer are not willing to consider the possibility that it was a bad install (especially considering all the bumpers are made from the same mold, and no previous problems have been reported).
Not suprising that you or the installer are not willing to consider the possibility that it was a bad install (especially considering all the bumpers are made from the same mold, and no previous problems have been reported).
#33
Originally posted by RufMD
Personally, once a thread like this appears, any goodwill a vendor is willing to extend should be pulled. Obviously, Ruf is trying to do everything it can to make you happy, while you are doing everything you can to give them a negative image.
Not suprising that you or the installer are not willing to consider the possibility that it was a bad install (especially considering all the bumpers are made from the same mold, and no previous problems have been reported).
Personally, once a thread like this appears, any goodwill a vendor is willing to extend should be pulled. Obviously, Ruf is trying to do everything it can to make you happy, while you are doing everything you can to give them a negative image.
Not suprising that you or the installer are not willing to consider the possibility that it was a bad install (especially considering all the bumpers are made from the same mold, and no previous problems have been reported).
#34
Based on my experience (and many others) with RUF, I can not imagine how this problem was not easily resolved with one phone call. The RUF's have a long history of standing behind their products, even sending technicians from Germany to "make things right", if necessary. Alois and Astonia Ruf are very nice people to deal with and they take their reputation seriously.
#36
Super People-Super Service
Alois & Estonia are super people. The Ruf staff is incredible and the news guys in Dallas seem to fit the mold too.
RufMD said all there is to be said,so please accept the Ruf offering and get on with your life.
Cheers
Roland Roth
Factory Ruf 00' CTR
RufMD said all there is to be said,so please accept the Ruf offering and get on with your life.
Cheers
Roland Roth
Factory Ruf 00' CTR
#37
Originally posted by RufMD
Jesus, Ruf is offering a full refund and picking installation costs from an obvious sub par installer that YOU picked, and you're still not happy because "they mad me feel bad" ?
Too friggin funny....
Jesus, Ruf is offering a full refund and picking installation costs from an obvious sub par installer that YOU picked, and you're still not happy because "they mad me feel bad" ?
Too friggin funny....
#38
Originally posted by John D II
Based on my experience (and many others) with RUF, I can not imagine how this problem was not easily resolved with one phone call. The RUF's have a long history of standing behind their products, even sending technicians from Germany to "make things right", if necessary. Alois and Astonia Ruf are very nice people to deal with and they take their reputation seriously.
Based on my experience (and many others) with RUF, I can not imagine how this problem was not easily resolved with one phone call. The RUF's have a long history of standing behind their products, even sending technicians from Germany to "make things right", if necessary. Alois and Astonia Ruf are very nice people to deal with and they take their reputation seriously.
I understand Rufmds and Ruf racer's loyalty to Ruf and Ruf service, but perhaps people should not speculate, criticize or jump to conclusions when they have not seen the bumper on my car or the installation job first hand.
Last edited by Doug H; 07-27-2005 at 09:17 AM.
#39
Originally posted by cjv
Word has it and others reported the same problem with the Techart front for a brief period of time. Techart resolved the problem. This particular problem is the first I have heard regarding Ruf. We the audience we have if Ruf had a problem I'm sure we will hear about it from more than one member.
Word has it and others reported the same problem with the Techart front for a brief period of time. Techart resolved the problem. This particular problem is the first I have heard regarding Ruf. We the audience we have if Ruf had a problem I'm sure we will hear about it from more than one member.
#40
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Originally posted by HotRodGuy
someone needs to tell this to Techart
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Actually, what someone needs to tell them is "Don't sell aftermarket parts to anyone named Doug in Memphis."
Originally posted by HotRodGuy
someone needs to tell this to Techart
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Actually, what someone needs to tell them is "Don't sell aftermarket parts to anyone named Doug in Memphis."
#41
Originally posted by JayM
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Originally posted by HotRodGuy
someone needs to tell this to Techart
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Actually, what someone needs to tell them is "Don't sell aftermarket parts to anyone named Doug in Memphis."
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Originally posted by HotRodGuy
someone needs to tell this to Techart
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Actually, what someone needs to tell them is "Don't sell aftermarket parts to anyone named Doug in Memphis."
cjv and everyone talks about molds. The issue is actually so subtle (until it is pointed out) I bet 9 out of 10 people would not notice it. I really just noticed it from a single photograph and then went and looked for it in person and walla, there it was.
Here is the picture. The problem is the bow out about halfway down. The only thing I can think of my shop may have down to cause this was not bend a bracket enough on that side radiator, but I am not sure if the side radiator is actually repositioned. Anyway, that could potentially cause it to bow out at the very bottom. Otherwise, this piece may just have came out of the mold funny or everyone has it and no one has looked at this spot close enough or fron the right angle yet. My shop did suck the bow out by using a bunch of screws. Maybe this what others are doing also. I don't know.
Last edited by Doug H; 07-27-2005 at 10:17 AM.
#42
Here, I circled where the bow starts. Unless something from inside or around the lip was pushing it out, which it was not because we pushed it back in, then there seems to be a bend right here. You can see all the seams are lined up well.
Anyway, I am over it. Can live with the fix as long as the scews don't let go and it pops back out.
If Ruf really concerned about it, I will leave the car at my dealer (need a light switch replaced anyway) and they can take a looksy or try to see what happened, or better yet, readjust it where the screws are no longer needed.
That would make me happy and would be much cheaper for everyone.
Anyway, I am over it. Can live with the fix as long as the scews don't let go and it pops back out.
If Ruf really concerned about it, I will leave the car at my dealer (need a light switch replaced anyway) and they can take a looksy or try to see what happened, or better yet, readjust it where the screws are no longer needed.
That would make me happy and would be much cheaper for everyone.
Last edited by Doug H; 07-27-2005 at 10:41 AM.
#44
Originally posted by 02barebones996
never had any problems with my techarts fit n finish is perfect... came with small sections of clear bra to prevent paint chipping..
never had any problems with my techarts fit n finish is perfect... came with small sections of clear bra to prevent paint chipping..
I love it when parts fit how they should
#45
Originally posted by TwinStepGun
LMAO..... right
LMAO..... right
I recently took my car in to the Porsche dealer for warranty work. The dealer put in a call to Pffafenhausen and spoke to a Ruf tech. The service manager got off the phone and was incredulous. Said the Ruf rep told him to fix whatever was necessary under warranty, and if any extra work was required, just do it and BILL Ruf for the difference. Turns out the fix was minor, and the dealer took care of it, but the impression given to the dealer was not forgotten.
Oh, and by the way, my Ruf warranty was over at the time !