Should I accept this fix and dont think Ruf liked my post
#61
Originally posted by Guy
Simple.
Wait until Monday then do a then b.
Option c achieves nothing until you have exhausted the other options and is something used as a tactic to shame a company into action that would not otherwise respond in the appropriate manner. Ruf are well known for their qualiity service as they have proved in their response, so your thread was a badly misjudged action.
Simple.
Wait until Monday then do a then b.
Option c achieves nothing until you have exhausted the other options and is something used as a tactic to shame a company into action that would not otherwise respond in the appropriate manner. Ruf are well known for their qualiity service as they have proved in their response, so your thread was a badly misjudged action.
#62
I'm not sure why everyone's jumping on Doug here; he hasn't come across as a jackass on this board, ever.
All he did was recount exactly what happened to him. No exaggeration or flaming. It seems like many are very emotional about Ruf the company, and the "cognitive dissonance" in their brains is telling them "No f'n way could that have happened! Ruf is tops!"
Thanks Doug for posting this. I don't think any less of Ruf nor of you after reading it. But I am fascinated by some of the other responses I've seen.
All he did was recount exactly what happened to him. No exaggeration or flaming. It seems like many are very emotional about Ruf the company, and the "cognitive dissonance" in their brains is telling them "No f'n way could that have happened! Ruf is tops!"
Thanks Doug for posting this. I don't think any less of Ruf nor of you after reading it. But I am fascinated by some of the other responses I've seen.
#63
Seems like I got three or four Ruf owners coming at me pretty hard so I ask you guys:
(1) what should I have done or should I just not have bought a Ruf part since I live in the boonies where there are no Ruf shops handy;
(2) should I ask Ruf to come an examine it and see if they can straighten;
(3) just live with the minor flaw;
(4) have Ruf send me a new bumper cover and then who should I have install it; and
(5) does Ruf have an approved list I should use.
(1) what should I have done or should I just not have bought a Ruf part since I live in the boonies where there are no Ruf shops handy;
(2) should I ask Ruf to come an examine it and see if they can straighten;
(3) just live with the minor flaw;
(4) have Ruf send me a new bumper cover and then who should I have install it; and
(5) does Ruf have an approved list I should use.
#65
Originally posted by red944
Have you talked to the body shop about this at all? Have you used the shop before? It seems that your blaming Ruf for the bad fitment, and out to give them a bad name.
Have you talked to the body shop about this at all? Have you used the shop before? It seems that your blaming Ruf for the bad fitment, and out to give them a bad name.
Please read and evaluate everything in all posts before accusing me of whatever. Already covered shop and covered their reputation and ability.
Just curious and no-one has answered, is it impossible for a plyurethane peice to set up incorrectly or warp. Is it a physical impossibility for their to be any variation in polyurethane part under any circumstances.
#66
Originally posted by Doug H
(2) No-one here knows anything about my shop or their abilities; and
(2) No-one here knows anything about my shop or their abilities; and
#67
Originally posted by MWM
I'm not sure why everyone's jumping on Doug here; he hasn't come across as a jackass on this board, ever.
All he did was recount exactly what happened to him. No exaggeration or flaming. It seems like many are very emotional about Ruf the company, and the "cognitive dissonance" in their brains is telling them "No f'n way could that have happened! Ruf is tops!"
Thanks Doug for posting this. I don't think any less of Ruf nor of you after reading it. But I am fascinated by some of the other responses I've seen.
I'm not sure why everyone's jumping on Doug here; he hasn't come across as a jackass on this board, ever.
All he did was recount exactly what happened to him. No exaggeration or flaming. It seems like many are very emotional about Ruf the company, and the "cognitive dissonance" in their brains is telling them "No f'n way could that have happened! Ruf is tops!"
Thanks Doug for posting this. I don't think any less of Ruf nor of you after reading it. But I am fascinated by some of the other responses I've seen.
#68
When you are selling something the customer is always king. Always!!! Unless the customer is being unreasonable which Doug imo isn't, the vendor should bend over backwards to please. This issue has spilled over into a public forum which could have been prevented by Ruf if they indeed would have bent over. If Ruf cares about sales and profit at all, they would realize that even if pleasing the customer mean giving away free merchandise and taking a loss, they will recover their losses through word of good customer service and possibly repeat business. Instead Ruf has now managed to turn away potential customers at this forum. It's not hard to figure out that it would have been a smarter move to please the customer even if it meant, them fixing a problem that was no fault of theirs. It is pretty obvious to me that Ruf didn't do enough to please. Im a retailer myself. I would be embarassed if someone expressed malcontent about my company in a public forum.
Last edited by techart 996 #3; 07-27-2005 at 07:15 PM.
#69
Originally posted by Doug H
Then perhaps Ruf should not send parts out. I don't know. Too easy for one to blame the other and me to get stuck in the middle.
Even if a mold is used, is it absolutely impossible for a piece to come out wrong. Can it not set up incorrectly or warp during cool down.
This is just the nature of the beast. I used the absolute best shop charging the highest rate in my area. This is who my Porsche dealer uses for their stuff. My only other option was to drive to Dallas which is not feasible for a bumper. So what gives.
What should I have done. Your the md, tell me doc, what should I have done or should I just not have bought a Ruf part since I live in the boonies where there are no Ruf shops handy.
Then perhaps Ruf should not send parts out. I don't know. Too easy for one to blame the other and me to get stuck in the middle.
Even if a mold is used, is it absolutely impossible for a piece to come out wrong. Can it not set up incorrectly or warp during cool down.
This is just the nature of the beast. I used the absolute best shop charging the highest rate in my area. This is who my Porsche dealer uses for their stuff. My only other option was to drive to Dallas which is not feasible for a bumper. So what gives.
What should I have done. Your the md, tell me doc, what should I have done or should I just not have bought a Ruf part since I live in the boonies where there are no Ruf shops handy.
What the heck more do you want ?
#70
Originally posted by techart 996 #3
When you are selling something the customer is always king. Always!!! Unless the customer is being unreasonable which the customer in question imo isn't, the vendor should bend over backwards to please. This issue has spilled over into a public forum which could have been prevented by Ruf if they indeed would have bent over. If Ruf cares about sales and profit at all, they would realize that even if pleasing the customer mean giving away free merchandise and taking a loss, they will recover it through word of good customer service and possibly repeat business.
When you are selling something the customer is always king. Always!!! Unless the customer is being unreasonable which the customer in question imo isn't, the vendor should bend over backwards to please. This issue has spilled over into a public forum which could have been prevented by Ruf if they indeed would have bent over. If Ruf cares about sales and profit at all, they would realize that even if pleasing the customer mean giving away free merchandise and taking a loss, they will recover it through word of good customer service and possibly repeat business.
If Doug H was unhappy with the installed look, would he be happier with it if Ruf gave it to him for free ?
#71
Originally posted by RufMD
What aspect of full refund of parts and installation don't you understand ?
If Doug H was unhappy with the installed look, would he be happier with it if Ruf gave it to him for free ?
What aspect of full refund of parts and installation don't you understand ?
If Doug H was unhappy with the installed look, would he be happier with it if Ruf gave it to him for free ?
Ruf MD, I should have you defrocked for your impudence lol. Please don't insult my intelligence by asking me what I dont understand. I test well on most IQ tests and I even did well on the MCAT lol.
In all seriousness please read my ENTIRE post. My point is that Ruf could have done more to please (good customer service is not only about selling a good product, it's also about making the customer feel good). It would have been beneficial to them both economically and reputation wise.
You obviously got treated right by Ruf and now you're out there evangelizing their product. Doug on the other hand is doing the opposite when he easily could have been a Ruf proponent. That will cost them.
Cheers RufMD
Last edited by techart 996 #3; 07-27-2005 at 06:36 PM.
#72
strange you're not fascinated by Ruf's response....
I agree that Doug should have taken them up on the replacement bumper and labor costs to make it right once and for all (I cringe as I write this, given that I hate like hell for someone to have the keys to my car when they know I won't be around . . . ). However, back to the point: I live and die by the tone I use with my customers. I get extremely pissed if I'm the customer and somebody pulls a ****ty attitude with me. If this Hans fella did that (note I said "if"), then his post could easily have said "sorry I was short; let's sort it out, it's important I make it right."
#73
I could be wrong but if the problem was with the product from Ruf, it seems someone would have/should have noticed or inspected the part prior to painting and installation.
#74
i guess what happens now is budges first.. will doug remve the bumper and ruff will refund it. or doug wont do nothing and have ruf send a tech out there...
there are 2 sides to astory and soemwhere inthere is teh truth,...
there are 2 sides to astory and soemwhere inthere is teh truth,...
#75
Originally posted by MJC123
I could be wrong but if the problem was with the product from Ruf, it seems someone would have/should have noticed or inspected the part prior to painting and installation.
I could be wrong but if the problem was with the product from Ruf, it seems someone would have/should have noticed or inspected the part prior to painting and installation.