Great support from Fabspeed...
#1
Great support from Fabspeed...
All,
Back in mid to late 2003 I purchased a Fabspeed Super Sport (loud version) which worked well for me up until a couple of months ago, when I noticed that the left (Driver's) side exhaust tip was a little lower than the right hand side. Examination of the exhaust showed that almost all of the welds that held the mufflers to the rear most mounting bracket were broken and those that were not broken were cracked.
A quick call to Fabspeed resulted in a "send it back to us and we'll take care of it". I removed the mufflers (it took all of 20 minutes... what a piece of cake their exhaust system is to work on) and shipped them back. Shortly thereafter, I received a call saying that they would take care of things. I asked them if they would consider replacing the unit with a quiet version (not as agressive a sound, but a bit easier on the ears). The response was positive, for a relatively small charge, they shipped me a brand new quiet version which I have subsequently installed and absolutely LOVE.
It is clear that Fabspeed stands behind their products... they would have shipped me a replacement/repaired unit for no charge and were willing to sell me a quiet version at a substantial discount. I'm happy with this kind of service and would recommend purchasing from them if you are considering an exhaust system for your Porsche.
Oh... and no... I don't work for fabspeed or represent them in any way. I've purchased one exhaust system from them and that is the extent of my business relationship with fabspeed.
Joe
Back in mid to late 2003 I purchased a Fabspeed Super Sport (loud version) which worked well for me up until a couple of months ago, when I noticed that the left (Driver's) side exhaust tip was a little lower than the right hand side. Examination of the exhaust showed that almost all of the welds that held the mufflers to the rear most mounting bracket were broken and those that were not broken were cracked.
A quick call to Fabspeed resulted in a "send it back to us and we'll take care of it". I removed the mufflers (it took all of 20 minutes... what a piece of cake their exhaust system is to work on) and shipped them back. Shortly thereafter, I received a call saying that they would take care of things. I asked them if they would consider replacing the unit with a quiet version (not as agressive a sound, but a bit easier on the ears). The response was positive, for a relatively small charge, they shipped me a brand new quiet version which I have subsequently installed and absolutely LOVE.
It is clear that Fabspeed stands behind their products... they would have shipped me a replacement/repaired unit for no charge and were willing to sell me a quiet version at a substantial discount. I'm happy with this kind of service and would recommend purchasing from them if you are considering an exhaust system for your Porsche.
Oh... and no... I don't work for fabspeed or represent them in any way. I've purchased one exhaust system from them and that is the extent of my business relationship with fabspeed.
Joe
#5
Originally Posted by Gunther
He did not stick by his product or his word with me. I'm glad to here that others have had better luck.
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