I’ve been banned from Silver Star service!
#17
02-23-2004, 10:40 AM
If you are a member of NNJR, the Chair of the Dealer Liason Program is Bill Gilbert (gilbert4@rcn.com)
Silver Star is not listed as one of the dealers though.
They list:
Silver Star is not listed as one of the dealers though.
They list:
- Ray Catena
- Jack Daniels
- Flemington
- Manhattan Motorcars
- Newton Motorsports
- Prestige
- Princeton
- Paul Miller
- Schneider & Nelson
- Town Motor Car
#18
02-23-2004, 11:04 AM
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Join Date: Jan 2004
Location: Leesburg, VA/Soloman's Island, MD
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RaveTT
Wow. Business must be good these days to be ok with losing a customer. I'm curious if SS gave you the exact reason for not wanting your business in the future? Do you recall what they said, verbatum?
Regards
Regards
#19
02-23-2004, 11:06 AM
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Join Date: Sep 2003
Location: New York
Age: 62
Posts: 6,351
Rep Power: 297 
Originally posted by ShankGT2
Gee, according to Business 101, they should have went out of their way to accomodate a new customer. Whether right or wrong, they should have bent over backwards, and addressed all the issues 100%. End of story!
Write to JD Power. Believe me, that will have effect.
Shank
courtesy of webster:
Service: 2 a : the work performed by one that serves <good service>
Gee, according to Business 101, they should have went out of their way to accomodate a new customer. Whether right or wrong, they should have bent over backwards, and addressed all the issues 100%. End of story!
Write to JD Power. Believe me, that will have effect.
Shank
courtesy of webster:
Service: 2 a : the work performed by one that serves <good service>
#20
02-23-2004, 11:12 AM
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Join Date: Jul 2003
Location: Midwest, Southeast
Posts: 2,910
Rep Power: 151
Originally posted by rockitman
Sadly Shank, for some strange reason, great service seems to be hit and miss with Porsche. It appears you need to buy a Lexus in order to get great accomodating service w/o questions these days. This is obviously a directive from the top at Lexus Corporate. PNA or the Germans need to get their act together and provide enforceable service standards on their dealers!!!
Sadly Shank, for some strange reason, great service seems to be hit and miss with Porsche. It appears you need to buy a Lexus in order to get great accomodating service w/o questions these days. This is obviously a directive from the top at Lexus Corporate. PNA or the Germans need to get their act together and provide enforceable service standards on their dealers!!!
Still, my Infiniti FX'perience tops 'em all. Wish Porsche offered service like them.
#21
02-23-2004, 11:39 AM
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Join Date: Oct 2003
Location: Denver, CO
Age: 47
Posts: 2,065
Rep Power: 105
This is nuts I would drive 100miles to work with a new dealer if this were the case F-them! Seriously there has to be other dealers more then willing to service you and thank you for the business when they are through. That lady deserves to get fired. Reading the post word for word was rude and uncalled for. Shame on SS for treating any customer in this manor wrong or right. GET THE PCNA REGIONAL REP INVOLVED! You are the victim not them, just remember that.
#22
02-23-2004, 12:53 PM
Re: RaveTT
Originally posted by topspn
Wow. Business must be good these days to be ok with losing a customer. I'm curious if SS gave you the exact reason for not wanting your business in the future? Do you recall what they said, verbatum?
Regards
Wow. Business must be good these days to be ok with losing a customer. I'm curious if SS gave you the exact reason for not wanting your business in the future? Do you recall what they said, verbatum?
Regards
#23
02-23-2004, 12:55 PM
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Location: New York, NY; Pittsburgh, PA
Age: 37
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I cant belive that is the service you get for buying a 130 grand car (and a 200 grand for GT2 owners), you would think that they would value their coustomers a little bit more.
#25
02-23-2004, 02:25 PM
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Location: upper brookville,new york
Age: 64
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Originally posted by Rave TT
Does anyone know the owners name of Silver Star or the General manager, I wonder if he knows what is going on here.
Does anyone know the owners name of Silver Star or the General manager, I wonder if he knows what is going on here.
#28
02-23-2004, 02:42 PM
Re: Re: RaveTT
Originally posted by Rave TT
She called and said "Please come pick up your parts and find a new place to service your car, I read waht you wrote online"
She called and said "Please come pick up your parts and find a new place to service your car, I read waht you wrote online"
Rave: I'm on your side!! screw her
#29
02-23-2004, 02:46 PM
Senior Member
Join Date: Jul 2003
Location: Plano, Texas
Age: 44
Posts: 1,819
Rep Power: 97
I will NEVER buy a car from Silver Star!!!!
#30
02-23-2004, 02:48 PM
I thought PCNA was very sensitive to customers impressions of a dealer's service. At this point if there is nothing more they can do
I'd work privately with them off the forums. Who knows, maybe the dealers have a cartel and they get together and blackball anyone who complains about their service on a forum. We all know for a fact that PCNA folks lurk on the forums!
I'd work privately with them off the forums. Who knows, maybe the dealers have a cartel and they get together and blackball anyone who complains about their service on a forum. We all know for a fact that PCNA folks lurk on the forums!