I’ve been banned from Silver Star service!
#106
Originally posted by scott
What a crappy experience! There are some really good dealers out there though. I recently had my car serviced at Beechmont Porsche in Cincinnati during which time they discovered some faulty work done by Fred Baker Porsche in Cleveland. Eventhough the work done by FB was well over a year ago, they issued me a complete refund. I would highly recommend both of them as places to do business for you Ohioians.
What a crappy experience! There are some really good dealers out there though. I recently had my car serviced at Beechmont Porsche in Cincinnati during which time they discovered some faulty work done by Fred Baker Porsche in Cleveland. Eventhough the work done by FB was well over a year ago, they issued me a complete refund. I would highly recommend both of them as places to do business for you Ohioians.
I've also heard their service dept is excellent...
#107
Re: DR BILL.....
Originally posted by topspn
I'm curious about something. Do you believe that SS has banned raveTT from future service due to his posting on 6speedonline, or for some other reason?
Regards
I'm curious about something. Do you believe that SS has banned raveTT from future service due to his posting on 6speedonline, or for some other reason?
Regards
#108
Originally posted by drbill
i have been contacted by someone at SS and hope to clear this issue immediately. after speaking to both parties it is quite clear that the problems which arose have NOTHING to do with the service technicians competency. this is no surprise to me since i personally know that each tech at SS are very talented. something as simple as correcting a fuel gauge can be done as long as the tech is given the correct information. if a tech is not given the correct information on a workorder than it might be overlooked.
i have been contacted by someone at SS and hope to clear this issue immediately. after speaking to both parties it is quite clear that the problems which arose have NOTHING to do with the service technicians competency. this is no surprise to me since i personally know that each tech at SS are very talented. something as simple as correcting a fuel gauge can be done as long as the tech is given the correct information. if a tech is not given the correct information on a workorder than it might be overlooked.
As an owner of several dealerships, if I ever saw an employee throw a customer out for any reason, the employee would soon follow. The most important job of a service writer is to write a repair order that is clear and properly reflects the customers concerns. They failed at that. A great example of poor management.
#109
Originally posted by Y65MPH
Let me get this straight. The service writer and tech understood how to do all the cash work but forgot why the vehicle was there in the first place. She called several times to get more money from the customer but never fixed the original complaint. Then when all else fails, you throw the customer out of the shop.
As an owner of several dealerships, if I ever saw an employee throw a customer out for any reason, the employee would soon follow. The most important job of a service writer is to write a repair order that is clear and properly reflects the customers concerns. They failed at that. A great example of poor management.
Let me get this straight. The service writer and tech understood how to do all the cash work but forgot why the vehicle was there in the first place. She called several times to get more money from the customer but never fixed the original complaint. Then when all else fails, you throw the customer out of the shop.
As an owner of several dealerships, if I ever saw an employee throw a customer out for any reason, the employee would soon follow. The most important job of a service writer is to write a repair order that is clear and properly reflects the customers concerns. They failed at that. A great example of poor management.
#110
Rave:
I am guessing your repair order does not state anything about the gas guage, and only to install the CF. Correct?
I am guessing your repair order does not state anything about the gas guage, and only to install the CF. Correct?
#111
Originally posted by Rave TT
I don't think the tech was aware of all the issues, this a rep/management issue.
I don't think the tech was aware of all the issues, this a rep/management issue.
#112
Miscommunication is not surprising. I would believe the tech wasn't told about the gas gauge problem. Never sounded to me as the techs were faulty...
The problem (the ban) remains though.
Actually .... seeing how they handle this (no replies, no phone calls) kinda gives a hint as to their communication talent ... needs improvement! lol
The problem (the ban) remains though.
Actually .... seeing how they handle this (no replies, no phone calls) kinda gives a hint as to their communication talent ... needs improvement! lol
#113
I can't get over the amount of views this thread has. Rave if I were you I would let your attorney speak with them.
#114
Originally posted by jcramair1
Rave if I were you I would let your attorney speak with them.
Rave if I were you I would let your attorney speak with them.
#115
Artie (the GM), called me today we discussed all the issues and came to a compromise, glad to see it worked out in the end.
#116
Originally posted by Rave TT
Over 2000 veiws in less than a day!!
I just remembered something else! I had a Champion license plate frame, they took it off and put a Silver Star one on, without even asking me, that is some nerve.
Over 2000 veiws in less than a day!!
I just remembered something else! I had a Champion license plate frame, they took it off and put a Silver Star one on, without even asking me, that is some nerve.
#117
It's done, SS and I have worked things out, no need to keep this event active.
Last edited by Rave TT; 02-24-2004 at 05:50 PM.
#119
do you mind to share how they solved the problem? we are abit curious here...
#120
Originally posted by DEETZ
do you mind to share how they solved the problem? we are abit curious here...
do you mind to share how they solved the problem? we are abit curious here...