After being referred to this thread by a few people, I wanted to read it myself and see what all the fuss was about. Akram and myself (Sunil) rarely ever get on forums and post anything but I felt this is one reason we should clarify a few things. I will make my points brief and factual. I do not want to argue with anyone on this forum. All statements made are the truth and I can back up each statement with proof.

1. We are NOT under surveillance with the Secret Service and never have been. I cannot discuss the details of this case directly but it had nothing to do with Akram, myself or the Motorwerks business. Also know, I am a sworn peace office in the State of Texas and work with several agencies. I was never friends with John Paz or whoever that is. Since people love to gossip, I might as well add we have a secret lab underground of our building where we work on alien life forms and are trying to make a new alien fuel.

2. Ricky Kline did work for us but was fired from our facility shortly after being hired. We do the customary employee "write ups" and have written proof with his signatures on them. He later tried to file for unemployment (which he lost). I am not going to go into the details of his work ethic, or him as an employee. He was not a good fit for us. If Mr. Kline does not stop posting incorrect information, he will be served with a cease and desist order. I am not going to openly argue with him on this forum. The fact is he no longer works here because he was fired.

3. Yes we do take a long time on projects. We are careful of which employee works on our clients' cars. Several of our clients' cars are vehicles removed from other shops and we no longer like to work on these types of vehicles as too many hands have been involved in them. We do not take weeks for an oil change as one member pointed out. We will take a few hours as we like to look over the vehicle in detail. We continue to get business from our loyal customer base because they trust us. We represent ourselves as being honest people in the industry and do not like being affiliated with any unscrupulous individuals. We have tried out several technicians in the years we have been in business. Most do not live up to our expectations and do not have the work ethic and passion we require. It is these very individuals that talk negatively about our business, such as above.

4. Dr. Jitsu did bring his wife's E class in for work after being damaged in an accident. The vehicle sat in the rear of our shop unsecured for several weeks until insurance came out to look at it. At this point, we had the front of the vehcle disassembled completely. The vehicle was damaged in the rear of the shop. I never denied it was. We did not have a lock on our rear gate and never had surveillance cameras in the rear until this incident. It appeared as though the water pump was damaged from a source other than the accident. Our shop covered the replacement of the water pump. I still have the old water pump to show the insurance in case they need it. I have no idea who did this but I feel we should be responsible to replace it since it happened under our watch. I have said the same to Dr. Jitsu as well as his insurance company. His insurance company is now looking into having us replace a Satellite Radio module located in the trunk and lower oil pan damage, both of which we have no idea about, but because of the damaged water pump are pointing the finger at us. We have not seen the vehicle for several months if not more than a year and it was repaired at another shop. If I remember correctly, we were also being blamed for the wrinkle in the roof of this vehicle which was caused from the impact during the accident from the frame being bent. We never began the repair process on this vehcile and it was finally transferred to another shop and stayed there for several months. . (correct me if I am wrong Dr. Jitsu)

5. Dr. Jitsu, it has been several years now regarding the original visit on your M3. I went back our computer system and looked up some dates.

A. First Visit March 12th 2009 with BMW M3. All intake hoses were loose. Client complaining of low power and loss of boost and poor shifting quality of SMG. Invoice Posted 03/27/2009 which makes it about 2 weeks.

B. Second Visit July 30, 2009. Client would like 20k service, replace intake manifold boots with silicone boots and replace s/c belt. Invoice Posted 08/13/2009 which makes it a little less than 2 weeks.

The above time frames do not account for weekends since we don't work on weekends and also does not account for times when we call the client to pick up the vehcile but the client could not come in due to his own schedule.

So clearly, we never had the vehcile for 3 months. Dr. Jitsu, you can verify this with your credit card statement also. . We did not sit on this vehicle for 3 months and actually never had it longer than 2 weeks. . We were waiting on a "tuner" to get in touch with you from Puerto Rico. We fixed the hardware issues immediately. On the last visit, we had been out of touch for several months and noticed your M3 come in on a wrecker. We had no call from you regarding this and had no idea why it was here. We finally came to know that it came in to get a stock tune installed by Jerry. Apparantely, it had some hardware issues too and you wanted us to look at it. To be honest with you, we don't like to touch vehicles that have had a long history as yours. That M3 has been in and out of so many shops. It's too time consuming to figure out what other shops have done and we would rather not take on such a project. At the end of the day, it costs you more money by looking for a bargain. And if we do take on such a project and have to chase everything down to a vehicle such as this, it takes lots of time to do it and again we are at fault for this. We are not going to simply address one issue on such a vehicle. We would like to check over EVERYTHING done to a vehicle such as this. We refuse to share liability with other entities.

To Dr. Jitsu: we have nothing personal against you, have done lots of work for you and your family in the past, and have appreciated your business. I am sure you can recall the time Akram worked on your Porsche and you outran another infamous GT2 .

At the end of the day, manufacturers of these almost perfect automobiles have years of lab testing and development, which still end up having issues from time to time. The people who choose to be in our industury have a fraction of the resources, and a fraction of the time to produce products which are exponentially superior. We are human beings and issues will arise. What sets one outfit apart from another is how well they stand behind their loyal clients and the extent to which they will go to right the situation.