997 Turbo / GT2 2006–2012 Turbo discussion on the 997 model Porsche 911 Twin Turbo.
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Not impressed with Porsche service!!

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  #16  
Old 04-23-2013, 11:29 AM
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Originally Posted by Chkmgnt59
My 07 TT with SC shows 18psi
It is possible, that the gauge was changed mid-year. If I have an earlier one, it may have been 0-14 but I doubt. it.
So, is your's newer than mine?

The last 5 digits on mine are (which is the serial number) 83400.
I'd be grateful if you checked. Even more grateful if you send me a pic!
 
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Old 04-23-2013, 11:42 AM
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Well, my dealer never even called me back as I was promised by the service guy and my salesman that sold me the car. Little confidence in dealing with that dealer any more.

So, I just payed a visit to another Porsche dealer here. I went to the service desk, and gave the service description from the day before, and she said "They said there is a problem and they are not going to fix it?" she couldn't believe it. Anyways, I explained the gauge issue, and she said I will get the service manager to come and talk to you.
The manager came, invited me into his office, read what the other company did, and then took me into the service area and I met with their head turbo specialist.
He says it's possible that the gauge was changed mid year, but it is programmable and he would investigate that. That could make all the difference in the world.
As I deduced in another thread, the instrument cluster has it's own CPU and communicates via the can-bus to the dme. The dme sends the boost values over. If the dme assumes the gauge reads 0-18 then the readout I get on a 0-14 psi gauge would indicate 14 psi as it should if the scale was correct. This is what I deduced.
The Porsche tech told me exactly the same thing, before I even mentioned it.
So, it's most likely only a programming issue for the gauge.
On the other hand, there is the fluctuating boost (really fluctuating) which I just started noticing and today I can feel it in my pants.(subtle but there). The tech said that It could be gummed up vanes in the turbo or a stuck value somewhere.
But the bottom line is that they treated me well and I have an appointment in about a week.
I'll take a look at the durametric.
Thanks
 
  #18  
Old 04-23-2013, 11:57 AM
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I know these things can be very frustrating. Don't lose heart; it looks like the second shop wants to earn your business and they are ready to work.
 
  #19  
Old 04-23-2013, 12:32 PM
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Subscribing here for more info. Knowing my experience with a local dealer, I'm surprised they didn't start just ripping stuff out. My dealer is never that busy and was always very interested in replacing stuff. I honestly don't think the cars break much and they are anxious to run up warranty repairs. On my 997S, they replaced things at the drop of a hat. Example, my spoiler motor was groaning. Grease it? No, they just replaced the motor!

Might be better off adding this to the "Am I getting full boost" thread, rather than starting a new "dealer" thread.
 

Last edited by ryem3; 04-23-2013 at 12:42 PM.
  #20  
Old 04-23-2013, 12:38 PM
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Originally Posted by tomb18
I just received a durametric, so I presume I can do this. Need to research a bit though.
I used to log my bmw withe BavarianTechnic (same company that makes Durametric) only trivky bit is to find the correct values to log.

You should not do it alone, get a co-driver to operate the laptop, its safer.
 
  #21  
Old 04-23-2013, 04:01 PM
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My 07 TT also reads 0-14 and boost rarely goes pass 10 . However with sport button on, though I do get an up arrow but I think it still doesn't go much pass 10/12...

I called my dealer few weeks ago after reading a similar thread and the service manager said " If boost guage reads 0-14 then that's what it is"

Anyway, I am waiting for my oil change appointment to bring the issue up with him.

On a side note, the dealer did work on my ECU and as a matter of fact replaced my original one for a faulty unit, so not sure if that has to do with my boost guage?

Just thought to add to this boost saga
 
  #22  
Old 04-23-2013, 04:36 PM
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Originally Posted by tomb18
It is possible, that the gauge was changed mid-year. If I have an earlier one, it may have been 0-14 but I doubt. it.
So, is your's newer than mine?

The last 5 digits on mine are (which is the serial number) 83400.
I'd be grateful if you checked. Even more grateful if you send me a pic!
Mine is a 07 with build date in Feb.
 
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  #23  
Old 04-23-2013, 04:41 PM
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Originally Posted by quick
My 07 TT also reads 0-14 and boost rarely goes pass 10 . However with sport button on, though I do get an up arrow but I think it still doesn't go much pass 10/12...

I called my dealer few weeks ago after reading a similar thread and the service manager said " If boost guage reads 0-14 then that's what it is"

Anyway, I am waiting for my oil change appointment to bring the issue up with him.

On a side note, the dealer did work on my ECU and as a matter of fact replaced my original one for a faulty unit, so not sure if that has to do with my boost guage?

Just thought to add to this boost saga
Well it's starting to look like the gauges were changed mid model year.
 
  #24  
Old 04-23-2013, 05:37 PM
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Originally Posted by tomb18
Well it's starting to look like the gauges were changed mid model year.
But they should all still make the same power, right?

In that case, my question would be, are gauges 0-14 calibrated the same as 0-18?
 
  #25  
Old 04-23-2013, 05:43 PM
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Originally Posted by quick
But they should all still make the same power, right?

In that case, my question would be, are gauges 0-14 calibrated the same as 0-18?
They should make the same power, but with over boost you'll never know if you're reaching max boost of 17.4 psi if gauge only shows max of 14 psi
 
  #26  
Old 04-23-2013, 07:29 PM
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Originally Posted by tomb18
After a long series of messages here on this forum, I decided to bring my 997.1 Turbo in for service. The issue was a boost gauge that only reads 0-14psi instead of the normal,0-18 psi. In addition, the boost values I receive are never more than 10 even with the sport chromo. It would seem that perhaps, the gauge was programmed incorrectly, and if it went from 0-18 like it should, maybe the same bar graph values would now be at a different scale and the boost would be ok. Was supposed to be easy.
Brought in the car today: This was the technicians write up:

Did a road test. The boost never read more than 7 or 8. In sport mode never more than 10 and it was inconsistent. Did a complete scan and another on tester 4 there are no faults.
Put the car on the lift. Verified the turbo actuators with PWIS and everything is fine.Verified the bypass valves with a vacuum pump, both work well and hold their vacuum.The two actuator rods for the turbos have lots of rust but they work well.
Did mother road test with another tech and psis and the turbos are not boosting completely and are unstable under acceleration.
Verified on (ppn) the procedure for testing the turbo pressure. There is no procedure or special tool.

That's it. Got a call that the car was ready, come and pick it up (1 hour drive).
and the gauge still reads 0-14 instead of 0-18. They acknowledge there is a problem but return the car and say there is nothing that the manual says can be done.
What the heck is this?? What are mechanics doing in a Porsche shop if they cant' diagnose a problem?

What now???
That is bull**** and completely unacceptable.

Try calling PCNA and press hard on them if the dealer won't budge. They should be ashamed to even claim to work on a Porsches, let alone any other car.

If your car has SC it needs to read 0-18 PSI and with sport mode on you should be seeing 17 PSI with 3rd or 4th gear pulls.

Worst-case scenario, go the social media route. While this forum is a part of 'social media', only Twitter and Facebook actually get attention. Big companies may prioritize those even higher than repeated phone calls. Sadly sometimes the only way to get their attention is by hiring a lawyer.

So far I've had a very positive ownership experience with my first and only Porsche.

Good luck!
 

Last edited by djben; 04-23-2013 at 08:04 PM.
  #27  
Old 04-25-2013, 04:06 PM
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Well the saga continues. The dealer call me back after I sent them an email asking what now?
He promised to have the head tech call me. It never happened. So yesterday, he called me again, and told me to bring in the car and the head tech wants to talk to me. Ok I thought I'd give the another chance. So brought the car in and was told he will there in a moment. One hour later, I decided to walk into the managers office and insisted I speak with the tech.
He went and got him(finally) and he showed me a brochure showing that the gauge changes when u go into sport mode. We all know this is not true. Then he started talking about the ves which coordinates the dme and the dashboard. WTF???
So I left my car, now it is 24 hours later and it is still where I left it on the lot.
If by 3 pm tomorrow, the car still has not been touched I will ask for it back.
So disappointed with Porsche at this point. Wants me to sell my car.
I
 
  #28  
Old 04-25-2013, 05:17 PM
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Have you called Porsche directly? Contact your regional representative.

http://www.porsche.com/canada/en/dia...ion/locations/
 
  #29  
Old 04-26-2013, 12:02 PM
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Enough BS for going up the chain of command, like others suggested.
 
  #30  
Old 04-26-2013, 02:01 PM
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Originally Posted by mathys
Enough BS for going up the chain of command, like others suggested.
As it happens I saw the sales manager last night and he said he would take care of it. And he has. Got calls today.
Anyhow they ordered 2 new mafs and contacted porsche technical services. They can't get the cluster to accept the programming. I hope that this was the original cluster!
Car did an average of 25mph in its life . Car is from 2 big cities so I guess this is reasonable
Will bring in the car next Thursday when the mafs arrive
Why should it be so hard to program the cluster? Maybe the tooki is interfering?
 


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