1. The 'customer is always right' is hardly perfect but for the most parts its good business.

2. Never a good idea to post like this, it never works out and only magnifies the problem. We already now to divide by all the crap we read on here.

 

^ +1 I visited my dealership so much the people there started joking around offering me a job! Eventually I ordered my car when the time was right. Then I started showing up even more just to look at all those damn fine cars!! I know I was a PITA. But After a while it was looked at as enthusiasm!!

 

The dealership could actually play this to their advantage . They could do the following :

1) Become a site sponsor (as some dealerships have) at 6speed and publicy offer the disgruntled poster a car at cost just to clear the air right out of the gate .
Sidenote --interesting to see if he actually buys it .

2) Open the door to internet sales with favorable pricing as some of the other dealerships have done.

 

What a jerk and double posting to boot. Someone fire this guy.

 

Since I own my own business, Let me repeat myself here. The customer is ALWAYS right.....

"Several retail concern used this as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago (established in the late 19th century). The store is an icon of the city, although it is set to lose its name in 2006 when, following a takeover, it becomes renamed as Macy's. In the UK, Harry Gordon Selfridge (1857-1947) the founder of London's Selfridges store (opened in 1909), is credited with championing its use. The Wisconsin born Selfridge worked for Field from 1879 to 1901. Both men were dynamic and creative businessmen and it's highly likely that one of them coined the phrase, although we don't know which.

Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.

The trading policy and the phrase were well-known by the early 20th century. From the Kansas City Star, January 1911 we have a piece about a local country store that was modelled on Field's/Selfridges:

[George E.] "Scott has done in the country what Marshall Field did in Chicago, Wannamaker did in New York and Selfridge in London. In his store he follows the Field rule and assumes that the customer is always right."

Whether the phrase was coined by Field or Selfridge it is fair to call it American. What we can't do is credit them with the idea behind it. In 1908 César Ritz (1850-1918), the celebrated French hotelier is credited with saying 'Le client n'a jamais tort' - 'The customer is never wrong'. That's not the phrase that people now remember, but it can hardly be said to be any different in meaning to 'the customer is always right'"

so in conclusion ... of course the customer is not always right but if you want to keep a good reputation and a good business treat them as IF they were. Make them feel special and always invite them back.

 

Ooopps...I test drove a Cayenne S and a Q7 at Newport and bot my Cayenne S from McKenna (They took $16k off the sticker). Guess I shouldn't test drive there when I get my 997!

 

D E L E T E.....

 

LMAO!!!! Let me guess the titanium edition?

 

I've dealt with Newport Porsche and even the service chick was flat out RUDE!!!
The salesman were very arrogant d@@ks too.
A dealer even having the audacity to post something like this shows what kind of people they have running the show there.

 

Even if someone wanted 10 test drives, they are the customer and shouldn't be hassled about test drives. I remember when I was younger and sold speakers for my uncle as a part time job, some people would come in 10 times before buying a speaker. At times it got annoying, but I never complained or mistreated the customer. In the end, some of these customers ended up buying equipment worth 100k for their whole house from me. I hate walking into Porsche dealerships and being hassled for wanting to test drive a car. Some of us need time to make decisions. I will probably go test drive certain cars 3-4 times before I make my next purchase. When you are spending upwards of 100k on a car, I see no problem in wanting to test drive the car numerous times. I have been into Newport Porsche and no one even helped me. Everyone just stood around, so I walked outside and browsed and just left. It may be because I am young and drive a "fixed" up bmw, but I am no less a customer than anyone else. I recently walked into a BMW dealership to take a look at the new m3, wearing cutoffs and basketball shorts after working out and i was helped immediately. So far my experiences have been nothing but disappointing at Porsche dealerships. Sure I am young, but who's to say I can't afford a Porsche. Never judge a book by it's cover. I have had people dressed like 'bums' get over 10k in dental work.

 

Well, obviously the majority of people who visit this dealership (or many in Cal) have negative experiences.
Why don't we put money together to start a nice P dealership in South Cal?
"6 Speed Porsche"

 

That's what I found walking into some car dealers sometimes. Don't know what those people are hired for. They probably go home at night and complain to their wives that they are too tired at work (for standing around)...

 

Just playing devils advocate for a second here but from my experience I do hear 50% complain about no one coming to help them and 50% complain about being immediately harassed by salesman while they just kick tires on cars.

I would venture a guess its not easy to be a car salesman!

 

but it's easy to be friendly... if you know what that means

 

Seems to be many Monday morning quarterbacks here. NPB Porsche is one of the nations top dealers. With as many customers they deal with there will always be a small percentage that they can't please but they wouldn't be one of the nations top dealers if they weren't pleasing more customers than not.