AWE mufflers and broken baffles...
#16
10-18-2008, 10:08 AM
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Join Date: Apr 2007
Location: Chained to my Laptop....
Posts: 3,124
Rep Power: 170 
The whole "warranty not transferrable" thing is pretty much standard, but I agree the vendor should stand behind their product if it failed due to a possible defect in workmanship- As it seems in this case. You'd think they would want the product back in their hands so they could take a look at what happened and maybe address a production design flaw.
If you had run over a rock or something and that caused the damage, well that is clearly different.
Here is a good experience- I bought a used RSS plenum from a member here, there was a problem with one of the bolt threads stripped out. Greg at RSS stood behind their product and replaced it for me free, and even put it on my pcar for free at their shop. Now that is GOOD SERVICE from a manufacturer / vendor!
If you had run over a rock or something and that caused the damage, well that is clearly different.
Here is a good experience- I bought a used RSS plenum from a member here, there was a problem with one of the bolt threads stripped out. Greg at RSS stood behind their product and replaced it for me free, and even put it on my pcar for free at their shop. Now that is GOOD SERVICE from a manufacturer / vendor!
#17
10-18-2008, 10:35 AM
Join Date: Dec 2006
Location: Playa Del Rey, Ca
Posts: 1,725
Rep Power: 106
#18
10-18-2008, 10:38 AM
Join Date: Dec 2006
Location: Playa Del Rey, Ca
Posts: 1,725
Rep Power: 106 The whole "warranty not transferrable" thing is pretty much standard, but I agree the vendor should stand behind their product if it failed due to a possible defect in workmanship- As it seems in this case. You'd think they would want the product back in their hands so they could take a look at what happened and maybe address a production design flaw.
If you had run over a rock or something and that caused the damage, well that is clearly different.
Here is a good experience- I bought a used RSS plenum from a member here, there was a problem with one of the bolt threads stripped out. Greg at RSS stood behind their product and replaced it for me free, and even put it on my pcar for free at their shop. Now that is GOOD SERVICE from a manufacturer / vendor!
If you had run over a rock or something and that caused the damage, well that is clearly different.
Here is a good experience- I bought a used RSS plenum from a member here, there was a problem with one of the bolt threads stripped out. Greg at RSS stood behind their product and replaced it for me free, and even put it on my pcar for free at their shop. Now that is GOOD SERVICE from a manufacturer / vendor!
Talked to afterhours...hopefully my car is the next to get one as I am local. They will do the install and dyno my car for info purposes due to the fact I have 200cpi cats and X51 headers. Can't WAIT!!!
#19
10-18-2008, 06:11 PM
"Industry standard" = B*ll Sh*t!
BE DIFFERENT AND BE A BETTER BUSINESS!
#20
10-18-2008, 08:36 PM
I bought a few parts from AWE, and they were initially very good with customer service, repairs, etc.
I had a small issue happen which eventually got resolved (after a lot of work on my end).
In the end, I was happy to do business with them. Mike took care of things for me. Stories like this, however, make me somewhat hesitant to give them future business. They should help you out of good will, since you technically are a customer, and give you a few options for a solution.
I had a small issue happen which eventually got resolved (after a lot of work on my end).
In the end, I was happy to do business with them. Mike took care of things for me. Stories like this, however, make me somewhat hesitant to give them future business. They should help you out of good will, since you technically are a customer, and give you a few options for a solution.
#21
10-18-2008, 09:53 PM
i still think that the AWE mufflers dont sound much louder than oem.
if you want to hear the AH you are welcome to hear mine if you are ever nearby...
You will really like Brian (afterhours).
I am really happy with the sound so far.
#22
10-18-2008, 10:17 PM
Join Date: Dec 2006
Location: Playa Del Rey, Ca
Posts: 1,725
Rep Power: 106 I bought a few parts from AWE, and they were initially very good with customer service, repairs, etc.
I had a small issue happen which eventually got resolved (after a lot of work on my end).
In the end, I was happy to do business with them. Mike took care of things for me. Stories like this, however, make me somewhat hesitant to give them future business. They should help you out of good will, since you technically are a customer, and give you a few options for a solution.
I had a small issue happen which eventually got resolved (after a lot of work on my end).
In the end, I was happy to do business with them. Mike took care of things for me. Stories like this, however, make me somewhat hesitant to give them future business. They should help you out of good will, since you technically are a customer, and give you a few options for a solution.
Hey Charles thanks for the input.
Dave
#23
10-18-2008, 10:20 PM
Join Date: Dec 2006
Location: Playa Del Rey, Ca
Posts: 1,725
Rep Power: 106 yeah, dave. just saw this thread. sorry to hear about your problems but it looks like they are fixed...
i still think that the AWE mufflers dont sound much louder than oem.
if you want to hear the AH you are welcome to hear mine if you are ever nearby...
You will really like Brian (afterhours).
I am really happy with the sound so far.
i still think that the AWE mufflers dont sound much louder than oem.
if you want to hear the AH you are welcome to hear mine if you are ever nearby...
You will really like Brian (afterhours).
I am really happy with the sound so far.
I would love to hear the AH setup, as I am a tad concerned that they are as loud as the MBP's. I got my 997 back from my brother (he took over the lease for 10 mos..only drove it 200 miles)the tires were low, the battery was dead and when I drove it I heard this rattle that I knew right off the bat was a bad muffler. Are you still up in the hills?
Love to meet near West LA if we can..can you PM me your number I don't think I have it anymore.
Dave
#24
10-19-2008, 08:59 PM
Sorry to hear about your bad experience with the AWE mufflers. Im actually in the market for some mufflers + tips, and was leaning towards AWE..but unfortunatly not so much anymore.
IMO, lifetime warranty should be lifetime warranty...doesnt matter who owns it when.
Glad you had it fixed up though.
IMO, lifetime warranty should be lifetime warranty...doesnt matter who owns it when.
Glad you had it fixed up though.
#25
10-20-2008, 10:16 AM
Hello,
Just want clear things up here.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
See here:
https://www.6speedonline.com/forums/...ust-welds.html
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
Just want clear things up here.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
See here:
https://www.6speedonline.com/forums/...ust-welds.html
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
#26
10-20-2008, 10:32 AM
Registered User
Join Date: May 2008
Location: deep inside my other half
Posts: 2,295
Rep Power: 0 Hello,
Just want clear things up here.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
See here:
https://www.6speedonline.com/forums/...ust-welds.html
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
Just want clear things up here.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
See here:
https://www.6speedonline.com/forums/...ust-welds.html
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
Jim
#27
10-20-2008, 10:32 AM
Thats good to know, if someone has the older design.
To be honest, I don't think those new welds will hold very long on that muffler..
I agree with jjc4scabs idea; something should be worked out for a small fee.
To be honest, I don't think those new welds will hold very long on that muffler..
I agree with jjc4scabs idea; something should be worked out for a small fee.
#28
10-20-2008, 11:12 AM
Join Date: Dec 2006
Location: Playa Del Rey, Ca
Posts: 1,725
Rep Power: 106 Hello,
Just want clear things up here.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
See here:
https://www.6speedonline.com/forums/...ust-welds.html
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
Just want clear things up here.
Yes, as stated on our site and in the paperwork, our warranty is for the original purchaser only. This is standard in our industry as well as many others. I ask you all to visit the warranty pages of some of our competitors and other aftermarket companies. This is nothing new. It has also come up before.
By purchasing from us directly, or one of our authorized dealers, you are not just buying product, but you are also purchasing before, during, and aftersale support on that product!
We had asked Dave for pictures to be sent to us so we could review the problem. Mostly because I wanted to see if there was any other obvious damage that would have caused the failure.
Dave, after reviewing the pictures I am afraid that you are probably going to run into this same problem again.
I would like the chance to update these mufflers for a small fee. We are now pinning the mufflers to keep things like this from happening. I have explained this all in a previous thread.
See here:
https://www.6speedonline.com/forums/...ust-welds.html
One of the benefits of purchasing from us is that we do all of our manufacturing on site. We can change things on the fly if a problem arises. That is what happened in this case. We had some isolated issues and have handled it. Our new design is problem free.
Dave
#29
10-20-2008, 11:38 PM
It's nice to see that AWE is looking after you. It would be a shame for them not to imo. "good" companies stand behind their product, and espeically their customers. You never know when one satisfied customer will tell their buddies, who tell other buddies, and so on. Good luck.
#30
10-21-2008, 12:03 AM
Great to see AWE offering up a solution. I want to upgrade the headers and CATs on my car over the winter (and when funds allow) and I like the feedback and responses from AWE on this board.