997.1 LED Tail Lights - Dectane
#556
The issue is not with the lights. They are very nice... when they work.
The issue is that I got a bad set. So what now??
As a small business owner my self.. Customer service is always my biggest priority. If there is anything wrong, I exchange it and take it up with the manufacture. Sometimes I have to eat the cost... but that's the cost of doing business.
I personally like Frank... up to this point at least. He was very quick to respond to all of my questions and made the purchase very easy.
It's now been over 1 week since my first e-mail and I have not received a single response. May be he is busy... Well, not busy enough to make other sales.
So what should we do now? Should I pretend this was a bad hand at blackjack and order another set? Or do we try to keep him honest, as this can happen to someone else. I am not looking for a handout, I know it cost money to ship these things. I just need a resolution... a simple response to an e-mail would be a great start.
#557
I've had my lights in for a few months now. No issues what so ever; all LED's ignite, rear fog (left light) works fine, no error messages, etc.
If I'm reading this thread correctly we've had one (1) failure (LED doesn't ignite) and a few error message display situations.
Frank of Orange Tuning, from what I've experienced, is a standup guy and I'm sure will sort out the issues or problems.
If I'm reading this thread correctly we've had one (1) failure (LED doesn't ignite) and a few error message display situations.
Frank of Orange Tuning, from what I've experienced, is a standup guy and I'm sure will sort out the issues or problems.
#558
yes i agree with you 100% , but from reading other post and my experience with him so far i would tend to beleive maybe hes not getting your email , have you tryed calling the number on the website just a thought , good luck
#559
The issue is not with the lights. They are very nice... when they work.
The issue is that I got a bad set. So what now??
As a small business owner my self.. Customer service is always my biggest priority. If there is anything wrong, I exchange it and take it up with the manufacture. Sometimes I have to eat the cost... but that's the cost of doing business.
I personally like Frank... up to this point at least. He was very quick to respond to all of my questions and made the purchase very easy.
It's now been over 1 week since my first e-mail and I have not received a single response. May be he is busy... Well, not busy enough to make other sales.
So what should we do now? Should I pretend this was a bad hand at blackjack and order another set? Or do we try to keep him honest, as this can happen to someone else. I am not looking for a handout, I know it cost money to ship these things. I just need a resolution... a simple response to an e-mail would be a great start.
#560
#562
#565
When was your last contact with him? I am on e-mail #5.
#567
In my case Frank sent the DHL tracking number. Since DHL no longer has presence in the U.S.A. it goes to USPS for ultimate delivery once it clears customs.
#568
I recommend that everyone should ask Orange to warranty or replace the broken side for you. I did. Maybe the group pressure will work. Have you offer paying for the shipping or buy one side at cost?? This is one risk that we are all taking when not buying local or eBay or second hand. No warranty or aftersales services. They are all the way in Germany!!
He emailed my this morning at 7 am PST. GL and keep us updated.
He emailed my this morning at 7 am PST. GL and keep us updated.
#569
I recommend that everyone should ask Orange to warranty or replace the broken side for you. I did. Maybe the group pressure will work. Have you offer paying for the shipping or buy one side at cost?? This is one risk that we are all taking when not buying local or eBay or second hand. No warranty or aftersales services. They are all the way in Germany!!
He emailed my this morning at 7 am PST. GL and keep us updated.
He emailed my this morning at 7 am PST. GL and keep us updated.
#570
I recommend that everyone should ask Orange to warranty or replace the broken side for you. I did. Maybe the group pressure will work. Have you offer paying for the shipping or buy one side at cost?? This is one risk that we are all taking when not buying local or eBay or second hand. No warranty or aftersales services. They are all the way in Germany!!
He emailed my this morning at 7 am PST. GL and keep us updated.
He emailed my this morning at 7 am PST. GL and keep us updated.