20K/2 Year Service Cost Sanity Cost Check - Page 3 - 6SpeedOnline

NugeC4S · 2011-07-27 17:11:49

My Indy charges $105 for an Oil change (synthetic of course) and somewhere around $120 for the break flush. Run from the stealership.

#32

07-28-2011 | 08:17 PM

surfah

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Joined: Sep 2008

Posts: 496

From: pacific

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Quote:

Originally Posted by simsgw

That always sounds good, but people aren't bookkeepers. A lot of subjective judgments have to be made in any business, just as in human relations in general. Dealers have to charge more because the service department is an important revenue center that helps pay for the beautiful facility most Porsche dealers maintain. Conversely, they can influence warranty decisions of PCNA by the way they forward a request for approval, the on-the-spot assessment they provide of likely cause and probability of abuse playing a factor, and so forth and so on.

Will they exercise that influence on your behalf? Depends on your relationship in the past, your demeanor on this visit, the liklihood of you patronizing them or the sales department in the future. All the things that influence us too. Bottom line, they're people too.

That doesn't mean I decline to exercise judgment in which people I let work on my car, nor does it mean I wouldn't let an indy work on my car if the occasion arose. But it does mean that working with a dealer should be an exercise in your diplomacy, just as anything else in life.

Gary

Well said. I paid $4xx for my 1 and 3 year annual servicing and $700 for my 2 and 4 year servicing. I know I could have it done elsewhere for cheaper but my service department is outstanding. As an example, I was developing a vertical streak on the inside of the driver's side window after rolling it down and back up. This was noticeable after I washed the car. The first time I reported this problem, the dealership replaced some rubber sealing parts. The problem recurred 4 months later and the dealership took apart the door and replaced most of the parts involving the window which may have been overkill but nonetheless rectified the problem. I call my service manager with a small issue and he tells me to bring in the car ASAP. To have the luxury of that prompt and personalized attention is something I'm willing to spend a couple hundred extra a year on.

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