I guess Im just frustrated to have paid over 3k$ for a part, and then pay even more $$$to have it refabricated to fit! And that because of their false advertisement. I shouldve went with another company.

 

True. Not familiar with their Porsche line, but I know their service.

The issue by the shop is still inexcusable

 

Their service was lackluster even for their BMW product. I had a E92 CSL style trunk and one of the trunk line won't line up with the rear quarter panel. It's a full CFiece so no sanding and filling could be done. They gave no support what so ever until the pictures showd up on E90 Post and people started commenting on the slightly crooked line. So, I don't know about their product quality and CS.

 

#1 Why would you get the bumper painted before getting it fitted? Duh!

#2 If Vivid sold the bumper they are the ones that have to deal with the issue, but it sounds like they agreed to have the OP return the bumper & he would get his money back, so what is the hold up? sounds like the OP is angry he paid for paint + fitment (which he shouldn't have done till he was sure the bumper fit right)

 

So, why did you install it versus getting another? Did you also not test fit it?

 

Hey....Everyone is entitled to their opinion...But Gonz I think you have a huge bias towards Vivid and Vorsteiner....Are you sure you don't work for them...As far as I'm concerned....I purchased this bumper from Vivid....Vivid claimed the fitment was perfect at the time that it was purchased and the phone rep was eager to bag the deal...They also stated it wasn't that cheap fiberglass **** you get on ebay....If you pay 3k for a rear bumper you shouldn't have any fitment issues....PERIOD....FULLSTOP...

For example the Porsche Aerotkit bumper and techart side skirts I placed on car had no fitment issues at all...Also the Hamann sideskirts that I placed on my e46 M3 had no fitment issues....So if your charging 3k for a bumper I think it should fit...A trial fit is an excuse for Vivid and Vorsteiner to justify selling ****ty quality parts for a handsome profit...

Lastly what Vivid needs to resolve this issue is to get their **** together and pay for the labor that went in to this bumper....I'm not in the business of screwing a small business like the body shop for something that isn't their fault...Especially if all Vivid and Vorsteiner can comeback with is their was a "suppose" sticker on a box that automatically removes their liability from the product....Again your paying 3k for a bumper that probably cost Vorsteiner $500 to make and Vivid marked it up another $2500.00....

Starting tomorrow I'll start registering for all the other forums and posting this link and my experience with Vivid and Vorsteiner....I'm sure there are a lot more people that have gotten screwed....

JAMM 996 if you want that contact info for that guy from Vorsteiner let me know....

 

I'm not affiliated with Vorsteiner or Vivid; I also dealt directly with Vorsteiner, not through a vendor.

I didn't say their products haven't had fitment issues, but, I've always test-fitted the parts, and when it hasn't been to my satisfaction, Vorsteiner has always responded accordingly.

The issue is when people ignore instructions and then go through the expense of labor and paint. I just have to question why is it that your shop didn't test fit the part?

I do agree there shouldn't be fitment issues, especially for that kind of money - but then again they instruct to first test fit and your shop didn't.

Your anger just seems to be misdirected - perhaps you tried and failed with the shop?

 

azqureshi - I read this a couple of times and am still unclear on the timeline. You said "a few months ago" you purchased the bumper cover. Then, after knowingly installing an at least unacceptable, if not defective, part - you then contacted the seller about 5 weeks ago to let them know there is a problem.

How many weeks passed from the time you received the cover until you contacted Vivid? Once you installed and painted and accepted the part you, seemingly weeks later, let the seller (not the manufacturer) know you weren't jazzed by the quality? If I'm reading this correctly, it's like ordering a steak and eating the whole thing and then telling the waitress that you're not tipping her because the food wasn't up to standards. She didn't make it she simply delivered it. If there's a fault it lies with the manufacturer, not the retailer. Vivid could have advocated for you until the part was accepted, installed and painted. Afterwards the manufacturer doesn't know if the problems were a result of installation or subsequent damage from use or misuse. Either way you would need to send it back to them for evaluation and possible replacement. They can't do anything while it's mounted on your car.

You should have sent it back immediately (without any delay) or contacted the maker NOT THE SELLER and addressed the issue prior to installation or modification. Let me know if I misread anything.

 

It was test fitted and we couldn't get it to fit. There was no response from Vorsteiner or the vendor. My team need to attend a show so I had to get it painted / installed to meet the deadline. It wasn't until the pictures and complaints started surfacing that Vorsteiner started contacting me to make amends. Definitely not the kind of service that you'd expect after you just dumped 2K on a trunk that is supposed to be "Perfection. Redefined." I find their slogan very ironic.

 

DenverSteve.....I think you need to read this thread again....I'll break this down to you in simple terms to match your steak example....My dealings are with Vivid not Vorsteiner....I paid Vivid not Vorsteiner...It's the Vivid Rep that made the claims of perfect fitment...It's only after this thread was posted that Vivid even tried to do something...That obviously hasn't resolved any issue...

Thats like saying you bought a Denon Reciever from Best Buy....Do you mail it back to Denon or go to Best Buy...

Pretty straight forward to me man I'm going to Best Buy...If you wanna be blind or be biased...Thats up to you....Let me know when something like this happens to you...

As far as the time line goes...The bumper was purchased in mid June...Due to the lag in payment by the insurance adjuster...the bumper wasn't even looked at until July....Vivid was notified on 7/24.....

That should answer your questions....Feel free to read the thread over again and maybe look at the other issues people have faced with premium fiberglass Vorsteiner products that are overpriced at $3k for their Porsche's........

 

DenverSteve.....I think you need to read this thread again....I'll break this down to you in simple terms to match your steak example....My dealings are with Vivid not Vorsteiner....I paid Vivid not Vorsteiner...It's the Vivid Rep that made the claims of perfect fitment...It's only after this thread was posted that Vivid even tried to do something...That obviously hasn't resolved any issue...

Thats like saying you bought a Denon Reciever from Best Buy....Do you mail it back to Denon or go to Best Buy...

Pretty straight forward to me man I'm going to Best Buy...If you wanna be blind or be biased...Thats up to you....Let me know when something like this happens to you...

As far as the time line goes...The bumper was purchased in mid June...Due to the lag in payment by the insurance adjuster...the bumper wasn't even looked at until July....Vivid was notified on 7/24.....

That should answer your questions....Feel free to read the thread over again and maybe look at the other issues people have faced with premium fiberglass Vorsteiner products that are overpriced at $3k for their Porsche's........

 

No need to reread as you've answered the questions. You purchased a part you had for a month prior to letting anyone know you had an issue. Most retailers have a return period policy of a week or two. After you installed and painted the item you decided it didn't meet your needs you want something done about it. That's fair - but not to Vivid. Your Denon question is simple. If I have a problem with a product purchased - I deal directly with the manufacturer. They made it. They warranty it. They replace it. After you modify the part, you own it and will have to deal with the manufacturer. Blaming Vivid is simply wrong. Whether you agree or not is irrelevant. These things HAVE happened to all of us. How we handle it is the different part.

No retailer is expected to take back ANY modified product. EVER. You were patient for the month or so you owned the bumper cover prior to notifying Vivid so I recommend you remain patient while you deal with the manufacturer and hopefully they'll make you happy in the end. It is curious that the members who have disagreed with, or questioned, your handling of the issue are "biased". Justified frustration and dissatisfaction doesn't mean you're handling it correctly. Check with your lawyer.

 

Eh, "It was test fitted and we couldn't get it to fit"!?! So you knew the product didn't fit, but you were in a rush, so you did it anyway, and you're complaining!?! You "had to get it painted"? It's hard to understand why you'd do that even though you're on a team and wanted to show the car.

These are the typical complaints I've read over the past 7 years on the forums wherein the buyer does something foolish, and in your case you knew yet still went through with it, and you then complained on the forums!?! WOW!!!

I do think Vivid should be the one to make things right, but it should have first been test fitted, noted there were problems, then contacting Vivid to get one that fits correctly, otherwise, refund and pickup with further costs to you. That's how it should have been handled. In my opinion your body shop is highly at fault.

 

Do you have problem reading? A complaint was made to Vorsteiner and the vendor (in this case JLeviSW) regarding the fitment issue right after test fitting. They turned a blind eye to it and waited until people saw the pictures on the net, then they tried to do damage control. Is that how you expect vendors to respond? If so, more kudos to you, and you can have your last laugh. I hope not all Vorsteiner fanboys are not as dim as you.

Food for thought on a 25K widebody kit for the M3

www.m3post.com/forums/showthread.php?t=508786

Picture of their M3 front lip (which is supposed to be dry vacuum formed CF), which turned out to be just wetlaid CF

http://www.m3post.com/forums/showpos...&postcount=142

And you say their BMW parts are in good quality?

Give it up, man. You are making a fool of yourself

 

No, I don't have a "problem reading" at all. It's very clear and I'm not buying it. I know Jon (JLeviSW), and I know Vorsteiner.

Clarity is a good thing and you let enough out to see, eh, "read" between the lines: "My team need to attend a show so I had to get it painted / installed to meet the deadline" Begs the question doesn't it - what's the timeline? Seems like someone was in a bit of a hurry to get it installed to meet the deadline for the show!

Turning a "blind eye to it" is your interpretation of things given your being completely irresponsible and not forthright - regrets on being harsh but it's seemingly true.

To know something to the degree you did, and still went through with it leaves no room for sympathy. I can't imagine too many people agreeing with you.

At least with azqureshi he didn't know and his body shop doesn't seem professional enough to test fit something. One could argue he's truly a victim of circumstances, but that's not the case with you fella. I wouldn't give you a dime back based on your admission. I wonder if you disclosed this at the time!?!

I'm absolutely astonished how you can have any notion of being wronged given your admission of knowledge of improper fitment, then having it painted, showing the car, likely got lots of bad comments on it, then after the fact or "buyers remorse" you flame a good guy (Jon), who has a very small business, honest guy, along with Vorsteiner, to pay for your irresponsible acts. UNBELIEVABLE!

Then there this remark from above: "people started commenting on the slightly crooked line". Hmm, let's see - didn't fit, put it on anyway just to show the car, then after the show and putting it on the forums you're all of a sudden getting comments? I don't think so. You already admitted knowledge before the install, but you were in a hurry.

I'd wager Jon (and others) has a different story to tell.