I got a reply after months from rob@vivid saying he will get back at me, then another msg saying he didnt have time to contact vorsteiner yet, but will get back at me when he gets the time.. wtf is this, you think we not busy?!? Yet we still have time to try to contact you and reply to this thread. How is it that when i wanted to buy, you replied within minutes, and had no problem contacting vorsteiner real fast?? A real f*kn joke, im with you Az!!

 

AZ,
Honestly we have had customer service issues. Like any business that has a customer service issues we try to solve them as we did with you. To say that we have a bad customer service record though is false. Today we are on invoice # 123630, so if i have 25 customers with issues over the past 12 years i'm still not happy about it but can't make everything perfect all of the time.

You're issue is different then most because you just don't want to solve the problem.

Regarding jam above, I sent him a pm yesterday night saying I was sorry that I couldn't reach him and I would call him today that has happened.

I will not post in this thread anymore but if anyone wants to reach me my contact info is above.

Rob

 

Rob,

You know what you need to do to make this right...Taking an iniative would be a start...Also tell your employee chuck to watch what he private messages people...

"you already have a thread giving your opinion of Vivid and providing the link information...please do not take it to the point of harrassment by posting in every Vivid thread or we will have to take action...thanks, chuck"

-AZQ

 

In a word, you're unreasonable. I would do nothing for you with your bad attitude and smear campaign. They're running a business and you're taking up way too much of their time and energy. But apparently they still want to help. That just goes to show how upstanding they are. Realize your situation wasn't intentional. They can't pre-fit every part on a mock up. They have to trust their suppliers are credible, and in cases like this, stand behind their parts. Did I mention you're unreasonable?

 

Vorsteiner are sponser on this site, why they are not saying anything?? Maybe they know about these issues, thats why they let the vendors take the sh*t.
Anyways, Rob did call me today, waiting to see what he says after I send him pictures.

 

100% Unreasonable- I swear to God if this was my customer i'd tell him to go you know what himself!

Refund-pay for return shipping & thats not enough? for someone that didn't test fit a part & painted it, installed it & now doesn't want it? Thats crazy!

seriously what else could this guy want? this is crazy.....i think he literally wants them to come remove the bumper from his car themselves!

I am for customer service & if i got something that didn't fit i'd also expect a refund, but this guy is 100% unreasonable....

 

Tarek...Get off Vivids Nuts....

I'm in the whole 1800 for labor as it is and another 1400...to get the new bumper installed and painted...

 

Why don't you just settle this on your own and stop making it public. I don't care what happens. I'm sure others feel the same. I'm tired of being reminded every time someone contributes to this thread. Little of which seems to be in your favor.

 

Truly! **** gets old.

 

If you fed up or doesn't interest you, You do know how to unsubscribe from a thread, right?

 

LMFAO, I was only talking to vivid and vorsticrap till now for not replying to my emails, if you only knew how to read!

 

but you took this to another level disrespectin..Its easy being behind a computer screeen and calling people names, but Im sure you **** in your pants when you facing someone for real!

 

hahaha you make me laugh!

 

Oooooh, that explains the lapse in judgement - too many kicks or hits in the cerebrum - OMG! This is good. HAHAHA Please give me some more material little man, en, mental midget - PFFFT. Tough guy behind his computer.

 

I dont care about vivid or vorsteiner, the point is YOU are an unreasonable person to deal with, thats it...

i can't believe they are even willing to deal with you_ YOU DIDN'T TEST FIT THE BUMPER, YOU PAID $1400 AND $1800 BECAUSE YOU DIDN'T TEST FIT THE BUMPER---- That is IT!

How STUPID can anyone be to get a ****ty bumper that doesn't fit then they pay tons to still install it & paint it THEN AFTER THAT THEY WANT TO RETURN IT??? and the VENDOR SAYS OK, I'LL TAKE IT BACK-I'LL PAY FOR SHIPPING BACK- and the Consumer still wont accept this!

BE A MAN, OWN UP TO YOUR MISTAKE OF NOT TESTING IT FIRST & KNOWING THAT IT WONT FIT BUT STILL PAYING SO MUCH FOR A CRAPPY BUMPER!