thumbs down for Suncoast parts dept
#33
11-16-2012, 03:19 AM
they have been always helpfully when I've called I had requested pricing, special orders and other items, and they always come thru. love them and I'm very loyal to them. just saying...
#34
11-16-2012, 05:10 AM
I've purchased from Suncoast many times and will continue. It's not my nature to waste someone's time nor have unrealistic expectations. I fail to see why the OP created this thread since he admits he wasn't broken up about the whole thing. Then why ***** about it????
#35
11-16-2012, 05:27 AM
In business one mistake and you're done! One missed customer interaction, one word in the wrong place....one apology not given.....you wind up right here in this situation where I know Suncoast (never used them myself) would prefer not to be!
It's always the skills of the person (what they do or say) that represents the Company that makes the biggest difference to present and future business.......most people don't have any skills
(since skills need to be taught, learned and practiced) and no skills equals big risks for Companies when those no skill people deal with customers that have problems.
Like someone racing a Porsche with no training!Nothing is worse than no skills! Disasters ready to happen!
Tom
#39
11-16-2012, 12:09 PM
that guy you hung up on wont buy that $100 part so what, but maybe 6months from now he would buy 5k worth of goods.Never $hit on customers no matter what. there always right. Customer service baby 
#40
11-16-2012, 12:12 PM
It seems to me that Suncoast could have provided the information. It would have taken them 10 seconds and created a loyal customer for many years.
Granted, this new customer was not going to purchase TPMS sensors but he would have remained faithful for all other specific/non-OEM parts and for maintenance parts.
Instead, the frustrated customer is going to find the info somewhere else and will never buy again from Suncoast. I am not even mentioning all the bashing he may do.
People tend to forget about the long term relations and always look for the instant gratification. And dealers are usually the best for instant gratification.
Yves
Granted, this new customer was not going to purchase TPMS sensors but he would have remained faithful for all other specific/non-OEM parts and for maintenance parts.
Instead, the frustrated customer is going to find the info somewhere else and will never buy again from Suncoast. I am not even mentioning all the bashing he may do.
People tend to forget about the long term relations and always look for the instant gratification. And dealers are usually the best for instant gratification.
Yves
#43
11-16-2012, 01:05 PM
I have always found Ryan (Ric et al) very very helpful. As a retailer myself, I appreciate that there are two sides to every story, and I recognize that there are plenty of "customers" who are willing to take advantage of me at every turn. We have a name for them internally, and it's not "customers."
#44
11-16-2012, 01:27 PM
I have always found Ryan (Ric et al) very very helpful. As a retailer myself, I appreciate that there are two sides to every story, and I recognize that there are plenty of "customers" who are willing to take advantage of me at every turn. We have a name for them internally, and it's not "customers."
are you saying you can see everyones intent? (or do you assume?)..
#45
11-16-2012, 01:32 PM
Suncoast could have offered free non-customer service out of the goodness of their hearts... but the phones were ringing with real customer orders and they are not a public service, they are a business.
I say: to start a thread with a thumbs down for a business who was busy... is just wrong.
I say: to start a thread with a thumbs down for a business who was busy... is just wrong.