I thought Suncoast was more helpful as a resource to the Porsche community. I called the parts department to inquire about TPMS. I told them I may not buy the part, but wanted to know that frequency my car was using. The person in the parts department told me they will not tell me the frequency of the sensor if I don't purchase it from them.
I realized if you don't spend your money there they are not too helpful.
Maybe I was expecting too much, they would have had to type in my vin and thats 17 keystrokes

 

433 MHz for a Porsche. 315Mhz for your MBZ.

 

so you're bashing a company for not giving you information that you could find out from a quick google search?

http://bit.ly/T3NJHG

 

Not bashing, thought it was quite odd that if it was that simple they could just tell me, istead of telling me I have to purchase it first.

 

I thought for the 997 it could be wither 315 or 433 depending on the vin of the car

 

You wasted their time, retail is not an info business. I would of likely given you the same treatment.

 

I own retail companies and this is a gray area. I am left wondering why you even mentioned to them that you wouldn't be buying from them. Seems odd to say that when you're expecting them to offer you a service.

 

Call your local dealer and ask the same question and see what happens. If Suncoast answered with the frequency, what was going to be your next question? Your question should have been what's the part number I need based on my VIN - there are multiple part numbers with 433mhz frequency.

 

I said that I may not buy it from them, I still might. Just wanted to be honest. The point is that it is not a big inconvenience for them to tell me the frequency. That simple good will could go a long way. You should know since you are in retail.

 

If I was the parts guy, I would have told you the answer (if I knew it) and then asked, "How many of these would you like today and how would you like to pay?"

The parts guy may have been towing the line on company policy made above his pay grade, and the reason just may be that paying customers couldn't get through, because the lines were tied up on people seeking free advice.

Still, no reason at all to give a public "thumbs down" on a forum for not getting free service/advice. Makes YOU look bad, not Suncoast.

 

Just answer the question whats the diffrence wow. Hes not going to drop dead for telling him. Retarded. He drives a porsche. Hes not asking info for a Honda. Whats wrong with people these days. Zero respect!

 

Btw simple good will does go a long way. Any smart business man knows

 

Frequency for Porsche TPMS sensors is 433 MHz for all vehicles at least as far back as 2006. Part numbers may be different but the frequency is always the same. Not sure what the differences may be between one part number and another but frequency doesn't change.
As for Suncoasts response, am more than a little surprised by it as my experience with them has been nothing but positive. The answer would have been simple for the CSR to find out and He/She gained nothing by holding back the information. You can only make a first impression once.

 

why don't you just call them when u r actually ready to order ?

or did u just wanna use them to find out the info u need ?

 

I sent an inquiry to them today via email and got a prompt response on some custom order parts. I'd say they were very good. Much better than my local dealer so far.