HRE Customer Service
#31
OK , I never heard of a reverse lip wheel so I did not know there was a difference. So I did not know I had to ask this. As for the inner barrels I concourse my Porsches and have won many events so I know how to clean the inner barrels. There was no coating on the inner barrel just plain metal which corroded almost immediately. I use P21 wheel cleaning solution and that did not work even oil Flow did not work which can clean the coating off the bottom of cars during shipping. So what did I do . I did take steel wool and got rid of the corrosion and painted them with Wurth wheel paint. Low and behold no more issues the wheeks are easy to clean. So maybe my wheels were defective from the beginning sorry I could not tell so beat me up over this. When I called HRE right away they did nothing for me other than give me those useless water displacement wings. Well from other people I can see that wheels were replaced, repaired etc but I was never givien that offer. Even if he had offered me 75% rebate I would have taken that. So I did not get great customer service like the others got.
#32
Arnie, this sounds more like a case of you being a rookie wheel buyer. Doesn't sound like a quality issue at all, since all multi-piece wheels utilize the same reverse-lip construction and same 6061 aluminum. Having the inner wheels coated, chromed, or painted is an upgrade. HRE even does this, if you ask for it and pay for it. I don't see how they are to blame here, for building exactly what you ordered. Customer service does not always mean the customer is correct, or the customer deserves a refund/rebate/discount. You bought wheels the way you ordered them, they delivered them the way you ordered them.
Chalk this one up as a learning experience. Don't form a grudge about a brand that didn't do anything wrong. Be sure to ask more questions up front next time, on forums such as this. A simple thread asking about how to make custom wheels low maintenance when ordering would have solved this issue beforehand.
Chalk this one up as a learning experience. Don't form a grudge about a brand that didn't do anything wrong. Be sure to ask more questions up front next time, on forums such as this. A simple thread asking about how to make custom wheels low maintenance when ordering would have solved this issue beforehand.
#33
Sorry I disagree. What is the purpose of a set of wheels that you can not drive in the rain. They are not TUV approved. Never in my wildest dreams did I think a company would sell a wheel that you can not drive in the rain. Please tell me the purpose of spending $4500 on a set you can not use. I have bought many sets of wheels in my 40 years of driving and never would suspect that a reputable company or any company would sell a wheel that is inherently dangerous. That is why they can not be sold in Germany and not TUV approved. There should be a warning label on the wheels stating not for road use. I am done discussing this topic. Reverse lip wheels look good but they should be mounted on a Yugo since they are useless like that car.
#34
You live in New Jersey, according to your profile. I don't think what Germans approve has anything to do with the United States. Your replies make you sound very naive about wheels, so your "40 years of driving" doesn't really prove anything here.
Every single reverse lip wheel on the market (there are literally thousands of them), regardless of brand, has the same construction layout. In HARD rain, it is possible for the water to pool inside the hoop, causing them to be out of balance temporarily. It really has to be hard rain though, like raining sideways into your spokes for a long time. I've only experienced the rain wobble twice in my 20 years of driving. I've owned dozens of reverse lip wheels, and it rains quite a bit in Houston. How do you fix the situation when it occurs? Simple, drive slower. The water will work itself out as you drive.
Over-exaggerate much? We are trying to educate you here about wheel construction, and to inform you this isn't a brand issue. You can blame HRE all you want, but the fact is that you should blame your dealer or yourself for not asking or doing diligent research on buying wheels. Being naive or uninformed always costs someone money, welcome to that club.
Every single reverse lip wheel on the market (there are literally thousands of them), regardless of brand, has the same construction layout. In HARD rain, it is possible for the water to pool inside the hoop, causing them to be out of balance temporarily. It really has to be hard rain though, like raining sideways into your spokes for a long time. I've only experienced the rain wobble twice in my 20 years of driving. I've owned dozens of reverse lip wheels, and it rains quite a bit in Houston. How do you fix the situation when it occurs? Simple, drive slower. The water will work itself out as you drive.
Over-exaggerate much? We are trying to educate you here about wheel construction, and to inform you this isn't a brand issue. You can blame HRE all you want, but the fact is that you should blame your dealer or yourself for not asking or doing diligent research on buying wheels. Being naive or uninformed always costs someone money, welcome to that club.
#35
Sorry I disagree. What is the purpose of a set of wheels that you can not drive in the rain. They are not TUV approved. Never in my wildest dreams did I think a company would sell a wheel that you can not drive in the rain. Please tell me the purpose of spending $4500 on a set you can not use. I have bought many sets of wheels in my 40 years of driving and never would suspect that a reputable company or any company would sell a wheel that is inherently dangerous. That is why they can not be sold in Germany and not TUV approved. There should be a warning label on the wheels stating not for road use. I am done discussing this topic. Reverse lip wheels look good but they should be mounted on a Yugo since they are useless like that car.
You live in New Jersey, according to your profile. I don't think what Germans approve has anything to do with the United States. Your replies make you sound very naive about wheels, so your "40 years of driving" doesn't really prove anything here.
Every single reverse lip wheel on the market (there are literally thousands of them), regardless of brand, has the same construction layout. In HARD rain, it is possible for the water to pool inside the hoop, causing them to be out of balance temporarily. It really has to be hard rain though, like raining sideways into your spokes for a long time. I've only experienced the rain wobble twice in my 20 years of driving. I've owned dozens of reverse lip wheels, and it rains quite a bit in Houston. How do you fix the situation when it occurs? Simple, drive slower. The water will work itself out as you drive.
Over-exaggerate much? We are trying to educate you here about wheel construction, and to inform you this isn't a brand issue. You can blame HRE all you want, but the fact is that you should blame your dealer or yourself for not asking or doing diligent research on buying wheels. Being naive or uninformed always costs someone money, welcome to that club.
Every single reverse lip wheel on the market (there are literally thousands of them), regardless of brand, has the same construction layout. In HARD rain, it is possible for the water to pool inside the hoop, causing them to be out of balance temporarily. It really has to be hard rain though, like raining sideways into your spokes for a long time. I've only experienced the rain wobble twice in my 20 years of driving. I've owned dozens of reverse lip wheels, and it rains quite a bit in Houston. How do you fix the situation when it occurs? Simple, drive slower. The water will work itself out as you drive.
Over-exaggerate much? We are trying to educate you here about wheel construction, and to inform you this isn't a brand issue. You can blame HRE all you want, but the fact is that you should blame your dealer or yourself for not asking or doing diligent research on buying wheels. Being naive or uninformed always costs someone money, welcome to that club.
Last edited by M3lelena; 01-15-2010 at 12:27 PM.
#36
Exactly. Medium rain causes the problem. Obviously it matters that they are not approved in Germany. Because they are not safe at high speed and Germany has the toughest car standards in the world regarding car equipment. Please answer the question why would you make a wheel that you can not drive in the rain on a highway at 65 mph when trucks are doing 75 all around you. You are right I knew nothing about reverse lip wheels but that is not the issue here.
#37
Arnie, I understand the problem. I agree that maybe reverse lip wheels of every brand should have a note about water possibly throwing them off balance temporarily. But, someone above started this thread to praise HRE as a company. Your complaint is about wheel construction design, not a brand name. I'm just saying that ALL brands have the same issue here, it isn't a specific company like HRE. So, why come in here and bad mouth a company just because of your own lack of experience in the subject? That is my only point here.
#38
Ok Sorry I understand. One point it is not a temp unbalance it is continous it gets so bad you feel the car is coming apart. The reason I hijacked the thread was all the glowing comments about HRE how wheels were replaced etc. They did nothing for me except send me useless metal fins that I had to install under the bolts which rasied the speed before my car comes apart by 3mph.
#40
Hey Dean,
My experiences with HRE customer service have been nothing short of excellent or better. They stand behind their product and go the extra mile to make sure you are satisfied. I purchased a set of the CF40's for my GT2 but when mounted to the car the front offset wasn't quite where it should be. They have them right now and are rebuilding new centers to the correct specs. They even picked up the tab for shipping. 100% top notch operation.
Just curious, what was the cause of the noises you were hearing? I have a set of C90's and also have the Brembo rotors with the stock PCCB calipers. My rotors are the floating ones and I get clicking and clacking from the rotors. Did they ever tell you what the issue was with the wheels?
My experiences with HRE customer service have been nothing short of excellent or better. They stand behind their product and go the extra mile to make sure you are satisfied. I purchased a set of the CF40's for my GT2 but when mounted to the car the front offset wasn't quite where it should be. They have them right now and are rebuilding new centers to the correct specs. They even picked up the tab for shipping. 100% top notch operation.
Just curious, what was the cause of the noises you were hearing? I have a set of C90's and also have the Brembo rotors with the stock PCCB calipers. My rotors are the floating ones and I get clicking and clacking from the rotors. Did they ever tell you what the issue was with the wheels?
#42
Just to be fair Chris of HRE called me and wants to make things right. They now have a fix which they plan to use on my wheels. I will be sending the wheels to HRE for the fix. So I am happy that HRE wants to do the right thing. I will keep everyone posted as to progress and the success of the repair. The power of this forum is amazing.
Arnie
Arnie
#44
Thats good to hear they stand behind their product, and they're handling the situation in the appropriate manner. I'm sorry for what you went through, I've had the same thing happen with a different wheel manufacturer and it's scary.